Service Segment Manager
Service Segment Manager Interview Questions and Answers
Q1. How to improve the csat for the detractors customer.
To improve CSAT for detractors, focus on addressing their specific concerns and providing personalized solutions.
Identify the root cause of their dissatisfaction through surveys or feedback forms.
Offer personalized solutions or discounts to address their specific issues.
Provide exceptional customer service to win back their trust and loyalty.
Follow up with detractors after resolving their issues to ensure satisfaction.
Implement a customer loyalty program to incentivize repeat...read more
Q2. Locationthat you are currentlylocated
I am currently located in New York City.
New York City
Specific address or neighborhood
Nearby landmarks or attractions
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