Service Segment Manager

Service Segment Manager Interview Questions and Answers

Updated 22 Jul 2024

Q1. How to improve the csat for the detractors customer.

Ans.

To improve CSAT for detractors, focus on addressing their specific concerns and providing personalized solutions.

  • Identify the root cause of their dissatisfaction through surveys or feedback forms.

  • Offer personalized solutions or discounts to address their specific issues.

  • Provide exceptional customer service to win back their trust and loyalty.

  • Follow up with detractors after resolving their issues to ensure satisfaction.

  • Implement a customer loyalty program to incentivize repeat...read more

Q2. Locationthat you are currentlylocated

Ans.

I am currently located in New York City.

  • New York City

  • Specific address or neighborhood

  • Nearby landmarks or attractions

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