Service Advisor Interview Questions and Answers for Freshers

Commercial vehicles are vehicles used for business purposes, such as transportation of goods or passengers.

• Commercial vehicles are designed and equipped for specific commercial purposes.

• They include trucks, vans, buses, and other vehicles used for transportation of goods or passengers.

• Commercial vehicles often require special licenses and permits to operate.

• They may have different regulations and restrictions compared to personal vehicles.

• Examples of commercial vehicles inclu...read more

Chevrolet is an American car brand known for producing a wide range of vehicles.

• Camaro

• Corvette

• Impala

• Silverado

• Tahoe

• Suburban

• Malibu

• Equinox

• Traverse

• Colorado

Mechanism refers to the process or system by which something operates or functions.

• Mechanism can refer to the inner workings of a machine or device, such as the mechanism of a clock or the mechanism of a car engine.

• It can also refer to the process by which something happens, such as the mechanism of action of a medication or the mechanism of evolution.

• Understanding the mechanism behind something can help in troubleshooting problems or improving efficiency.

• For example, a servi...read more

2-wheeled vehicles are motorized vehicles with two wheels, such as motorcycles and scooters.

• 2-wheeled vehicles are popular modes of transportation in many countries

• They are typically powered by gasoline engines, but electric models are becoming more common

• They require a special license to operate

• Common brands include Honda, Yamaha, and Harley-Davidson

Zypp is a last-mile electric vehicle sharing platform in India.

• Zypp offers electric scooters for short distance commutes.

• Users can locate, unlock, and rent Zypp scooters through their mobile app.

• The platform aims to provide a sustainable and convenient transportation solution in urban areas.

• Zypp operates in cities like Delhi, Gurgaon, Noida, and Ghaziabad.

The fuel pump is a component in a vehicle that delivers fuel from the gas tank to the engine.

• Fuel pump is typically located inside the fuel tank of a vehicle.

• It is responsible for maintaining a consistent flow of fuel to the engine.

• A faulty fuel pump can cause issues such as engine stalling or poor acceleration.

• Common types of fuel pumps include mechanical and electric pumps.

Dealing with client issues is a crucial part of a Service Advisor's job.

• Listen actively to clients' concerns and complaints

• Empathize with clients and show understanding of their situation

• Offer solutions and options to resolve the issue

• Follow up with clients to ensure their satisfaction

• Maintain a positive and professional attitude throughout the interaction

I have 5 years of experience as a Service Advisor in the automotive industry.

• Managed customer inquiries and concerns effectively

• Provided accurate estimates for repairs and maintenance

• Scheduled appointments and coordinated with technicians for timely service

• Upsold additional services to increase revenue

• Maintained customer satisfaction and loyalty through excellent communication