Service Advisor

10+ Service Advisor Interview Questions and Answers for Freshers

Updated 2 Mar 2025
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Q1. What is different between two and four stock engine

Ans.

Two-stroke engines have a power stroke every revolution, while four-stroke engines have a power stroke every other revolution.

  • Two-stroke engines have a simpler design with fewer moving parts compared to four-stroke engines.

  • Two-stroke engines typically produce more power for their size but are less fuel-efficient than four-stroke engines.

  • Four-stroke engines have separate intake, compression, power, and exhaust strokes, while two-stroke engines combine intake and compression in...read more

Q2. What you know about commerical vehicle?

Ans.

Commercial vehicles are vehicles used for business purposes, such as transportation of goods or passengers.

  • Commercial vehicles are designed and equipped for specific commercial purposes.

  • They include trucks, vans, buses, and other vehicles used for transportation of goods or passengers.

  • Commercial vehicles often require special licenses and permits to operate.

  • They may have different regulations and restrictions compared to personal vehicles.

  • Examples of commercial vehicles inclu...read more

Q3. You know Chevrolet vehicle? Tell me any Chevrolet vehicle names

Ans.

Chevrolet is an American car brand known for producing a wide range of vehicles.

  • Camaro

  • Corvette

  • Impala

  • Silverado

  • Tahoe

  • Suburban

  • Malibu

  • Equinox

  • Traverse

  • Colorado

Q4. Self introduction what is mechanism Types

Ans.

Mechanism refers to the process or system by which something operates or functions.

  • Mechanism can refer to the inner workings of a machine or device, such as the mechanism of a clock or the mechanism of a car engine.

  • It can also refer to the process by which something happens, such as the mechanism of action of a medication or the mechanism of evolution.

  • Understanding the mechanism behind something can help in troubleshooting problems or improving efficiency.

  • For example, a servi...read more

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Q5. What u know about 2wheels vehicle?

Ans.

2-wheeled vehicles are motorized vehicles with two wheels, such as motorcycles and scooters.

  • 2-wheeled vehicles are popular modes of transportation in many countries

  • They are typically powered by gasoline engines, but electric models are becoming more common

  • They require a special license to operate

  • Common brands include Honda, Yamaha, and Harley-Davidson

Q6. What are different types of engine.

Ans.

Different types of engines include internal combustion engines, electric motors, and steam engines.

  • Internal combustion engines: gasoline, diesel, rotary

  • Electric motors: AC, DC, brushless

  • Steam engines: reciprocating, turbine

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Q7. What is engine and tell about

Ans.

The engine is the main component of a vehicle that converts fuel into mechanical energy to power the vehicle.

  • The engine is typically located under the hood of a vehicle.

  • It consists of various components such as cylinders, pistons, crankshaft, and camshaft.

  • The engine burns fuel (usually gasoline or diesel) to create combustion, which in turn drives the pistons up and down to generate power.

  • Regular maintenance of the engine, such as oil changes and tune-ups, is essential for op...read more

Q8. what do you know about zypp

Ans.

Zypp is a last-mile electric vehicle sharing platform in India.

  • Zypp offers electric scooters for short distance commutes.

  • Users can locate, unlock, and rent Zypp scooters through their mobile app.

  • The platform aims to provide a sustainable and convenient transportation solution in urban areas.

  • Zypp operates in cities like Delhi, Gurgaon, Noida, and Ghaziabad.

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Q9. Introduction to Bmw and sops of Sa

Ans.

BMW is a luxury car brand known for its high-performance vehicles. SOPs for Service Advisors involve providing excellent customer service and following company protocols.

  • BMW is a German car manufacturer that produces luxury vehicles.

  • Service Advisors are responsible for providing exceptional customer service and ensuring customer satisfaction.

  • SOPs (Standard Operating Procedures) for Service Advisors include following company protocols for vehicle maintenance and repair, commun...read more

Q10. How we satisfied our customer

Ans.

We satisfy our customers by providing exceptional service and exceeding their expectations.

  • Ensuring prompt and efficient communication with customers

  • Listening to their concerns and addressing them effectively

  • Going above and beyond to resolve any issues or concerns

  • Providing personalized recommendations and solutions

  • Following up with customers to ensure satisfaction

Q11. What is Fuel Pump?

Ans.

The fuel pump is a component in a vehicle that delivers fuel from the gas tank to the engine.

  • Fuel pump is typically located inside the fuel tank of a vehicle.

  • It is responsible for maintaining a consistent flow of fuel to the engine.

  • A faulty fuel pump can cause issues such as engine stalling or poor acceleration.

  • Common types of fuel pumps include mechanical and electric pumps.

Q12. Deals with clients issues ?

Ans.

Dealing with client issues is a crucial part of a Service Advisor's job.

  • Listen actively to clients' concerns and complaints

  • Empathize with clients and show understanding of their situation

  • Offer solutions and options to resolve the issue

  • Follow up with clients to ensure their satisfaction

  • Maintain a positive and professional attitude throughout the interaction

Q13. Qns in Experience

Ans.

I have 5 years of experience as a Service Advisor in the automotive industry.

  • Managed customer inquiries and concerns effectively

  • Provided accurate estimates for repairs and maintenance

  • Scheduled appointments and coordinated with technicians for timely service

  • Upsold additional services to increase revenue

  • Maintained customer satisfaction and loyalty through excellent communication

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