10+ Service Advisor Interview Questions and Answers for Freshers

Two-stroke engines have a power stroke every revolution, while four-stroke engines have a power stroke every other revolution.

• Two-stroke engines have a simpler design with fewer moving parts compared to four-stroke engines.

• Two-stroke engines typically produce more power for their size but are less fuel-efficient than four-stroke engines.

• Four-stroke engines have separate intake, compression, power, and exhaust strokes, while two-stroke engines combine intake and compression in...read more

Commercial vehicles are vehicles used for business purposes, such as transportation of goods or passengers.

• Commercial vehicles are designed and equipped for specific commercial purposes.

• They include trucks, vans, buses, and other vehicles used for transportation of goods or passengers.

• Commercial vehicles often require special licenses and permits to operate.

• They may have different regulations and restrictions compared to personal vehicles.

• Examples of commercial vehicles inclu...read more

Chevrolet is an American car brand known for producing a wide range of vehicles.

• Camaro

• Corvette

• Impala

• Silverado

• Tahoe

• Suburban

• Malibu

• Equinox

• Traverse

• Colorado

Mechanism refers to the process or system by which something operates or functions.

• Mechanism can refer to the inner workings of a machine or device, such as the mechanism of a clock or the mechanism of a car engine.

• It can also refer to the process by which something happens, such as the mechanism of action of a medication or the mechanism of evolution.

• Understanding the mechanism behind something can help in troubleshooting problems or improving efficiency.

• For example, a servi...read more

Different types of engines include internal combustion engines, electric motors, and steam engines.

• Internal combustion engines: gasoline, diesel, rotary

• Electric motors: AC, DC, brushless

• Steam engines: reciprocating, turbine

Zypp is a last-mile electric vehicle sharing platform in India.

• Zypp offers electric scooters for short distance commutes.

• Users can locate, unlock, and rent Zypp scooters through their mobile app.

• The platform aims to provide a sustainable and convenient transportation solution in urban areas.

• Zypp operates in cities like Delhi, Gurgaon, Noida, and Ghaziabad.

BMW is a luxury car brand known for its high-performance vehicles. SOPs for Service Advisors involve providing excellent customer service and following company protocols.

• BMW is a German car manufacturer that produces luxury vehicles.

• Service Advisors are responsible for providing exceptional customer service and ensuring customer satisfaction.

• SOPs (Standard Operating Procedures) for Service Advisors include following company protocols for vehicle maintenance and repair, commun...read more

We satisfy our customers by providing exceptional service and exceeding their expectations.

• Ensuring prompt and efficient communication with customers

• Listening to their concerns and addressing them effectively

• Going above and beyond to resolve any issues or concerns

• Providing personalized recommendations and solutions

• Following up with customers to ensure satisfaction

The fuel pump is a component in a vehicle that delivers fuel from the gas tank to the engine.

• Fuel pump is typically located inside the fuel tank of a vehicle.

• It is responsible for maintaining a consistent flow of fuel to the engine.

• A faulty fuel pump can cause issues such as engine stalling or poor acceleration.

• Common types of fuel pumps include mechanical and electric pumps.

Dealing with client issues is a crucial part of a Service Advisor's job.

• Listen actively to clients' concerns and complaints

• Empathize with clients and show understanding of their situation

• Offer solutions and options to resolve the issue

• Follow up with clients to ensure their satisfaction

• Maintain a positive and professional attitude throughout the interaction