Senior Telecalling Executive Interview Questions and Answers for Freshers

I would explain to the customer the importance of timely payments and offer solutions to help them catch up on their delayed EMIs.

• Empathize with the customer's situation and show understanding

• Explain the consequences of delayed payments, such as additional fees or negative impact on credit score

• Offer flexible payment options or a repayment plan to help the customer catch up

• Provide guidance on how to avoid future delays in payments

• Maintain a professional and respectful tone th...read more