Senior Technical Advisor Interview Questions and Answers

DHCP is a protocol used to assign IP addresses dynamically to devices on a network.

• DHCP stands for Dynamic Host Configuration Protocol

• It assigns IP addresses to devices on a network

• DHCP server assigns IP addresses to clients

• DORA process involves Discovery, Offer, Request, and Acknowledgment

• DHCP works on UDP protocol

• Port number for DHCP is 67 for server and 68 for client

• DORA process is a broadcast process

• When a new client joins the network, a DHCP Discover message is broadcast...read more

Customer service can be both easy and difficult depending on various factors.

• Difficult: Dealing with difficult customers who are rude or unreasonable

• Difficult: Balancing the needs of the customer with company policies and procedures

• Difficult: Handling high volume of customer inquiries or complaints

• Easy: Providing excellent service to friendly and understanding customers

• Easy: Having a supportive team and resources to assist with customer issues

This question covers various DNS concepts such as forward/reverse lookup zones, iterative/recursive queries, primary/secondary servers, stubs zone/forwarders, caching, and root hints.

• Forward lookup zone maps hostnames to IP addresses while reverse lookup zone maps IP addresses to hostnames

• Iterative query requires the DNS server to provide the best answer it can while recursive query requires the DNS server to provide a complete answer

• Primary server holds the master copy of th...read more

Active Directory has both physical and logical components.

• Physical components include domain controllers, sites, and replication topology.

• Logical components include domains, trees, forests, and organizational units.

• Active Directory also includes various services such as DNS, LDAP, and Kerberos.

• Physical components are responsible for storing and replicating data, while logical components define the structure and hierarchy of the directory.

• Examples of logical components include...read more

I would listen to their concerns, empathize with their situation, and work towards finding a solution that meets their needs.

• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's situation and show understanding

• Work collaboratively with the customer to find a solution that meets their needs

• Follow up with the customer to ensure their satisfaction

MBR stands for Master Boot Record, a boot sector at the beginning of a hard disk that contains the partition table.

• MBR is a small program that runs when a computer starts up and loads the operating system.

• It contains information about the partitions on the hard disk and the boot loader code.

• MBR is located in the first sector of the hard disk and is only 512 bytes in size.

• If the MBR becomes corrupted, the computer may not be able to boot up properly.

• MBR has been replaced by GP...read more

Global Catalogue is a distributed data repository in Active Directory that stores information about objects in a forest.

• Contains a subset of attributes for all objects in the forest

• Used for searching and locating objects in a multi-domain forest

• Improves performance of queries by reducing the need for referrals

• Can be configured on domain controllers

• Can be used for authentication and authorization