Senior System Administrator Interview Questions and Answers for Freshers

To resolve problems in tech, one must identify the root cause, research possible solutions, and implement the best solution.

• Identify the root cause of the problem

• Research possible solutions

• Implement the best solution

• Document the solution for future reference

ITIL is a framework for IT service management that focuses on aligning IT services with the needs of the business.

• ITIL stands for Information Technology Infrastructure Library

• It consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement

• ITIL processes include Incident Management, Problem Management, Change Management, Release Management, and Service Level Management

• ITIL helps organizations to i...read more