Senior Process Expert
Senior Process Expert Interview Questions and Answers
Updated 1 Sep 2022
Q1. Success stories in customer Service
Ans.
Implemented a new customer service system resulting in a 30% increase in customer satisfaction.
Developed a comprehensive training program for customer service representatives
Implemented a new ticketing system to track and resolve customer issues
Established a feedback loop to gather customer feedback and make improvements
Created a knowledge base for frequently asked questions to improve response time
Offered personalized solutions to customers to address their specific needs
Exa...read more
Senior Process Expert Jobs
Senior Process Expert • 2-3 years
Maersk Global Service Centres India Pvt. Ltd.
•
4.2
Mumbai
Process Expert / Senior Process Expert - Inbound Process (Voice) • 2-6 years
A.P. Moller Maersk
•
4.2
Pune
Process Expert / Sr Process expert • 2-5 years
Maersk Global Service Centres India Pvt. Ltd.
•
4.2
Pune
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