Senior Customer Service Representative

Senior Customer Service Representative Interview Questions and Answers for Freshers

Updated 24 Jul 2024

Q1. What is bsod, Troubleshooting, No Boot,No Post issues??

Ans.

BSOD, troubleshooting, no boot, no post issues are common computer problems.

  • BSOD (Blue Screen of Death) is an error screen displayed on Windows systems when a fatal system error occurs.

  • Troubleshooting involves identifying and resolving problems with hardware or software.

  • No boot refers to a computer that is unable to start up properly.

  • No post refers to a computer that is unable to complete the Power-On Self-Test, which is the initial hardware check performed when a computer is...read more

Q2. How well you understood the language?

Ans.

I am fluent in multiple languages and have excellent communication skills.

  • I am fluent in English, Spanish, and French.

  • I have experience working with customers from diverse linguistic backgrounds.

  • I have received positive feedback on my communication skills in previous roles.

Q3. What is chat concurrency

Ans.

Chat concurrency refers to the ability of a customer service representative to handle multiple chat conversations simultaneously.

  • It allows representatives to be more efficient and handle more customer inquiries at once

  • It requires strong multitasking and communication skills

  • Examples include using chat software that allows for multiple chat windows to be open at once

  • It can improve customer satisfaction by reducing wait times for responses

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