Senior Customer Service Representative
Senior Customer Service Representative Interview Questions and Answers for Freshers
Q1. What is bsod, Troubleshooting, No Boot,No Post issues??
BSOD, troubleshooting, no boot, no post issues are common computer problems.
BSOD (Blue Screen of Death) is an error screen displayed on Windows systems when a fatal system error occurs.
Troubleshooting involves identifying and resolving problems with hardware or software.
No boot refers to a computer that is unable to start up properly.
No post refers to a computer that is unable to complete the Power-On Self-Test, which is the initial hardware check performed when a computer is...read more
Q2. How well you understood the language?
I am fluent in multiple languages and have excellent communication skills.
I am fluent in English, Spanish, and French.
I have experience working with customers from diverse linguistic backgrounds.
I have received positive feedback on my communication skills in previous roles.
Q3. What is chat concurrency
Chat concurrency refers to the ability of a customer service representative to handle multiple chat conversations simultaneously.
It allows representatives to be more efficient and handle more customer inquiries at once
It requires strong multitasking and communication skills
Examples include using chat software that allows for multiple chat windows to be open at once
It can improve customer satisfaction by reducing wait times for responses
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