Senior Customer Service Professional
Senior Customer Service Professional Interview Questions and Answers
Updated 15 Sep 2022
Q1. What is customer service to you? How will you handle an irate customer? For first-time applications, what is a BPO company and why did you choose to apply in a bpo company?
Ans.
Customer service is providing assistance and support to customers to ensure their satisfaction and loyalty.
Listen actively and empathize with the customer's concerns
Apologize for any inconvenience caused and take ownership of the issue
Offer a solution or alternative to resolve the problem
Follow up with the customer to ensure their issue has been resolved
Maintain a positive and professional attitude throughout the interaction
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