Sales Support Associate Interview Questions and Answers

Stay calm, listen actively, empathize, apologize, offer solutions, follow up.

• Stay calm and composed to de-escalate the situation.

• Listen actively to understand the customer's concerns.

• Empathize with the customer's emotions and show understanding.

• Apologize for any inconvenience caused, even if it's not your fault.

• Offer solutions to address the customer's issue and make things right.

• Follow up with the customer to ensure their satisfaction and build trust.

To sell MF products, one must understand the customer's financial goals and risk appetite.

• Understand the customer's financial goals and risk appetite

• Explain the benefits of investing in MF products

• Provide information on past performance and potential returns

• Offer personalized investment plans based on customer needs

• Provide excellent customer service and follow-up

• Stay up-to-date on market trends and changes in regulations

I handle critical conditions by staying calm, assessing the situation, and taking decisive action.

• Remain calm and composed to think clearly

• Assess the severity of the situation and prioritize tasks

• Take decisive action to address the critical condition

• Communicate effectively with relevant parties for support and assistance