Passenger Service Agent

Passenger Service Agent Interview Questions and Answers

Updated 2 Sep 2024

Q1. If the passenger becomes very angry then how will you handle the passenger in this situation?

Ans.

I would remain calm, listen to the passenger's concerns, empathize with their situation, and try to find a solution to address their issue.

  • Remain calm and composed

  • Listen actively to the passenger's concerns

  • Empathize with the passenger's situation

  • Apologize for any inconvenience caused

  • Try to find a solution to address the passenger's issue

  • Seek assistance from a supervisor if necessary

Q2. What about psa and psa full form

Ans.

PSA stands for Passenger Service Agent. It refers to the staff who assist passengers at airports and airlines.

  • PSA stands for Passenger Service Agent, who assist passengers with check-in, boarding, and other services at airports.

  • PSA can also stand for Public Service Announcement, which is a message broadcast for the public's benefit.

  • Examples of PSA full form: Professional Services Automation, Pressure Swing Adsorption, etc.

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