Onboarding Executive Interview Questions and Answers for Freshers

All 2 year experience

• Can you please provide more context or clarify the question?

• Are you asking about someone's work experience or education?

• Without more information, it's difficult to provide a specific answer.

Scenario: A customer is unhappy with a product they purchased.

• Listen to the customer's complaint and empathize with their situation.

• Offer a solution or compensation to resolve the issue.

• Follow up with the customer to ensure their satisfaction.

• Document the complaint and use it as feedback to improve the product or service.

• Train customer service representatives to handle similar situations in the future.