IT Shift Lead
IT Shift Lead Interview Questions and Answers
Q1. What is Emergency change mean and definition
Emergency change is a change that must be implemented immediately to prevent or resolve a major incident.
Emergency changes are unplanned and urgent.
They are made to prevent or resolve a major incident.
Emergency changes bypass the normal change management process.
They require approval from the emergency change advisory board (ECAB).
Examples of emergency changes include security patches and critical bug fixes.
Q2. What is known Error Data Base
Known Error Database is a repository of all known errors and their solutions.
It is used in IT Service Management to track and manage known errors
It helps in reducing the impact of incidents by providing quick solutions
It is a part of Problem Management process
Examples of known errors include software bugs, hardware failures, and network issues
Q3. Different types of changes
Different types of changes include emergency changes, standard changes, and normal changes.
Emergency changes are unplanned and require immediate action, such as fixing a critical system issue.
Standard changes are pre-approved and follow a defined process, such as deploying a software update.
Normal changes are routine and do not require additional approval, such as adding a new user to a system.
Q4. Fish bone analysis and explain
Fishbone analysis is a problem-solving technique used to identify the root cause of a problem.
Also known as Ishikawa diagram or cause-and-effect diagram
Used to visually organize possible causes of a problem
Helps to identify the root cause of a problem
Categories include people, process, equipment, materials, environment, and management
Example: If a company is experiencing low sales, the fishbone diagram can help identify possible causes such as poor marketing strategy, lack of...read more
Q5. Different types of S
Different types of S can refer to operating systems, programming languages, and data structures.
Operating systems: Windows, macOS, Linux, Android, iOS
Programming languages: Swift, Java, Python, C++
Data structures: Stack, Queue, Linked List, Tree
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