IT Shift Lead

IT Shift Lead Interview Questions and Answers

Updated 2 Aug 2022

Q1. What is Emergency change mean and definition

Ans.

Emergency change is a change that must be implemented immediately to prevent or resolve a major incident.

  • Emergency changes are unplanned and urgent.

  • They are made to prevent or resolve a major incident.

  • Emergency changes bypass the normal change management process.

  • They require approval from the emergency change advisory board (ECAB).

  • Examples of emergency changes include security patches and critical bug fixes.

Q2. What is known Error Data Base

Ans.

Known Error Database is a repository of all known errors and their solutions.

  • It is used in IT Service Management to track and manage known errors

  • It helps in reducing the impact of incidents by providing quick solutions

  • It is a part of Problem Management process

  • Examples of known errors include software bugs, hardware failures, and network issues

Q3. Different types of changes

Ans.

Different types of changes include emergency changes, standard changes, and normal changes.

  • Emergency changes are unplanned and require immediate action, such as fixing a critical system issue.

  • Standard changes are pre-approved and follow a defined process, such as deploying a software update.

  • Normal changes are routine and do not require additional approval, such as adding a new user to a system.

Q4. Fish bone analysis and explain

Ans.

Fishbone analysis is a problem-solving technique used to identify the root cause of a problem.

  • Also known as Ishikawa diagram or cause-and-effect diagram

  • Used to visually organize possible causes of a problem

  • Helps to identify the root cause of a problem

  • Categories include people, process, equipment, materials, environment, and management

  • Example: If a company is experiencing low sales, the fishbone diagram can help identify possible causes such as poor marketing strategy, lack of...read more

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Q5. Different types of S

Ans.

Different types of S can refer to operating systems, programming languages, and data structures.

  • Operating systems: Windows, macOS, Linux, Android, iOS

  • Programming languages: Swift, Java, Python, C++

  • Data structures: Stack, Queue, Linked List, Tree

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