IT Desktop Support Engineer Interview Questions and Answers for Freshers

I am a skilled IT Desktop Support Engineer with expertise in DNS, DHCP, Active Directory, IP addresses, SLA, and MAC addresses.

• DNS stands for Domain Name System, used to translate domain names to IP addresses.

• DHCP stands for Dynamic Host Configuration Protocol, assigns IP addresses to devices on a network.

• Active Directory is a directory service used by Microsoft Windows domain networks to store information about network resources.

• An IP address is a unique numerical label assi...read more

An IP address is a unique numerical label assigned to each device connected to a computer network.

• IP address stands for Internet Protocol address.

• It is used to identify and locate devices on a network.

• IP addresses can be either IPv4 (32-bit) or IPv6 (128-bit) format.

• IPv4 addresses are written as four sets of numbers separated by periods (e.g., 192.168.0.1).

• IPv6 addresses are written as eight sets of four hexadecimal digits separated by colons (e.g., 2001:0db8:85a3:0000:0000:8...read more

The OS model refers to the structure and design of an operating system.

• The OS model defines how the operating system interacts with hardware and software components.

• It includes components like the kernel, device drivers, file system, and user interface.

• Different OS models include monolithic, microkernel, and hybrid models.

• Examples of OS models are Windows NT (hybrid), Linux (monolithic), and QNX (microkernel).

Outlook is a popular email client and personal information manager developed by Microsoft.

• Outlook is used for sending, receiving, and organizing emails.

• It also includes features like calendar management, task management, and contact management.

• Outlook can be accessed through desktop applications, web browsers, and mobile devices.

• It supports various email protocols such as POP, IMAP, and Exchange ActiveSync.

• Outlook offers advanced features like email filtering, rules, and auto...read more