Infrastructure Technician Interview Questions and Answers

We are using JIRA as our ticketing tool.

• JIRA is a popular ticketing tool used for issue tracking and project management.

• It allows us to create, assign, and track issues and tasks.

• We can also set priorities, due dates, and add comments and attachments to tickets.

• JIRA also has a reporting feature that helps us track our team's performance and progress.

• We use JIRA to manage both IT and non-IT projects.

To decommission a UC4 agent, follow these steps:

• Stop all jobs running on the agent

• Remove the agent from the UC4 system

• Uninstall the agent software from the server

• Delete any remaining files or directories associated with the agent

• Verify that the agent has been successfully decommissioned

UC4 agent patching involves stopping the agent, applying the patch, and restarting the agent.

• Stop the UC4 agent service

• Apply the patch to the agent installation directory

• Restart the UC4 agent service

• Verify the agent is running and functioning properly