Head Customer Service Interview Questions and Answers

Automation can improve customer service by reducing response time, increasing accuracy, and providing 24/7 support.

• Automated chatbots can handle simple queries and FAQs, freeing up human agents for more complex issues.

• Automated ticketing systems can prioritize and route customer inquiries to the appropriate department or agent.

• Automated feedback surveys can gather customer insights and improve service quality.

• Automated appointment scheduling can reduce wait times and improve ...read more