Facility Helpdesk Executive Interview Questions and Answers

Complaint management involves communication and coordination with the technical team to resolve issues efficiently.

• Complaints are logged and categorized by the helpdesk team.

• Helpdesk team communicates the details of the complaint to the technical team.

• Technical team investigates the issue and provides a solution.

• Helpdesk team updates the complainant on the progress and resolution.

• Regular meetings or updates between helpdesk and technical team to discuss recurring issues or im...read more

MMR report sharing involves providing an overview of the report to relevant stakeholders.

• MMR report should be shared with key stakeholders such as management, maintenance team, and relevant departments.

• Overview should include key metrics, trends, issues, and recommendations.

• Ensure the report is easy to understand and visually appealing for better comprehension.

• Regularly update and share the MMR report to keep stakeholders informed and engaged.