Deputy Manager Band 1
Deputy Manager Band 1 Interview Questions and Answers
Q1. How do you manage your customer??
I manage my customers by actively listening to their needs, providing excellent service, and building strong relationships.
Actively listen to customer needs and concerns
Provide excellent customer service at all times
Build strong relationships with customers to foster loyalty and trust
Q2. If work location will be delhi will you relocate
Yes, I am willing to relocate to Delhi for the Deputy Manager position.
I am open to relocating to Delhi for the job.
I understand the importance of being flexible and adapting to new work locations.
Relocating to Delhi would provide me with new opportunities and challenges.
I am excited about the prospect of working in a different city and experiencing its culture.
I am confident that I can contribute effectively to the role, regardless of the location.
Q3. What is KYC and AML ?
KYC stands for Know Your Customer and AML stands for Anti-Money Laundering.
KYC is the process of verifying the identity of a customer or client.
AML is a set of laws, regulations, and procedures aimed at preventing criminals from disguising illegally obtained funds as legitimate income.
KYC and AML are important in financial institutions to prevent fraud, money laundering, and terrorist financing.
Examples of KYC include verifying a customer's identity through government-issued ...read more
Q4. How you sale bank products
I sell bank products by understanding customer needs and offering suitable solutions.
Listen to customer needs and preferences
Explain the features and benefits of the product
Offer customized solutions based on customer profile
Provide excellent customer service to build trust and loyalty
Follow up with customers to ensure satisfaction and address any concerns
Cross-sell other relevant products to increase customer value
Use persuasive communication skills to close the sale
Q5. Previous Company CTS
Previous Company CTS
Worked at CTS for 5 years
Managed a team of 10 employees
Implemented a new project management system
Achieved a 20% increase in productivity
Received Employee of the Year award
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