10+ Customer Support Engineer/Technician Interview Questions and Answers

Windows 10 is the newer version of Windows operating system compared to Windows 9 which does not exist.

• Windows 9 does not exist, it was skipped by Microsoft

• Windows 10 has a different user interface compared to Windows 8 and 8.1

• Windows 10 has more advanced security features compared to Windows 7

• Windows 10 has a virtual assistant called Cortana

• Windows 10 has a feature called Continuum that allows seamless transition between desktop and tablet mode

To configure Outlook in Exchange Server, follow these steps:

• Open Outlook and click on File

• Click on Add Account

• Enter your email address and click on Connect

• Enter your password and click on OK

• Outlook will automatically configure the settings for Exchange Server

CNC stands for Computer Numerical Control. It is a manufacturing process that uses computers to control machines.

• CNC machines are used in various industries such as automotive, aerospace, and electronics.

• CNC machines use a computer program to control the movement of the machine tools.

• The program is written in a language called G-code.

• CNC machines can perform complex operations with high precision and accuracy.

• Transformers are electrical devices that transfer energy from one c...read more

To repair a PST file in Outlook, use the Inbox Repair Tool (scanpst.exe).

• Close Outlook before running the tool

• Locate the scanpst.exe tool on your computer

• Select the PST file you want to repair

• Click on the 'Start' button to begin the repair process

• Once the repair is complete, open Outlook and check if the issue is resolved

TCP is a connection-oriented protocol while UDP is connectionless.

• TCP provides reliable, ordered, and error-checked delivery of data while UDP does not guarantee any of these.

• TCP is slower but more reliable while UDP is faster but less reliable.

• TCP is used for applications that require high reliability and accuracy while UDP is used for applications that require speed and efficiency.

• Examples of TCP-based applications include email, file transfer, and web browsing while exampl...read more

To change a domain, you need to purchase a new domain and update the DNS records.

• Purchase a new domain from a domain registrar

• Update the DNS records to point to the new domain

• Redirect the old domain to the new domain

• Update any links or references to the old domain

DHCP is a protocol that assigns IP addresses to devices on a network automatically.

• DHCP stands for Dynamic Host Configuration Protocol

• DHCP server assigns IP addresses to devices on a network

• DHCP lease time determines how long an IP address is assigned to a device

• DHCP relay agent is used to forward DHCP messages between different networks

• DHCP discovery, offer, request, and acknowledgement are the four steps in the DHCP process

A domain is a group of computers and devices on a network that are administered as a unit with common rules and procedures.

• A domain is a logical grouping of network resources such as computers, printers, and servers.

• It allows for centralized management of user accounts, security policies, and network resources.

• Domains are commonly used in business and enterprise environments.

• Examples of domain names include microsoft.com, google.com, and apple.com.

HTTP uses port 80, FTP uses port 21, VPN can use various ports depending on the protocol.

• HTTP uses port 80 by default

• FTP uses port 21 by default

• VPN can use various ports depending on the protocol, such as PPTP using port 1723 and L2TP using port 1701

• Some VPN protocols can also use port 443, which is the same port used for HTTPS traffic

DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices.

• DHCP is used to simplify network administration by automatically assigning IP addresses to devices.

• It allows devices to join a network and obtain an IP address without manual configuration.

• DHCP servers can also assign other network configuration settings, such as subnet masks and default gateways.

• DHCP leases are temporary and must be renewed periodi...read more

DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.

• DNS is like a phonebook for the internet

• It helps to locate websites by translating domain names into IP addresses

• DNS servers store information about domain names and their corresponding IP addresses

• DNS can also be used for email routing and other network services

Networking is the process of connecting devices together to share resources and communicate with each other.

• Networking involves the use of hardware and software to create a communication system between devices.

• It allows devices to share resources such as printers, files, and internet connections.

• Networking can be done using wired or wireless connections.

• Examples of networking technologies include Ethernet, Wi-Fi, and Bluetooth.

• Networking is essential for businesses to communi...read more

OSI TCP is a protocol used for communication between devices on a network.

• OSI TCP stands for Open Systems Interconnection Transmission Control Protocol.

• It operates at the transport layer of the OSI model.

• It provides reliable, ordered, and error-checked delivery of data between applications.

• Examples of applications that use OSI TCP include web browsers, email clients, and file transfer programs.

ISI model is a framework for analyzing and improving customer support interactions.

• ISI stands for Interaction, Satisfaction, and Issue resolution.

• It helps identify areas for improvement in customer support processes.

• The model focuses on the customer's experience throughout the interaction.

• Example: Was the customer satisfied with the resolution of their issue?

• Example: Was the interaction handled efficiently and professionally?

• Example: Was the customer's issue fully resolved?