Customer Service Manager Interview Questions and Answers for Freshers

I would apologize for the poor service and offer to make it right by sending a technician to the customer's location.

• Apologize sincerely for the poor service

• Offer to send a technician to the customer's location to fix the issue

• Assure the customer that their satisfaction is a top priority

• Provide a discount or compensation for the inconvenience caused

• Follow up with the customer to ensure their issue has been resolved

Yes, I have basic computer knowledge.

• Proficient in using Microsoft Office Suite

• Familiar with email and internet usage

• Able to troubleshoot common computer issues

• Experience with customer relationship management (CRM) software

When dealing with an angry customer, it is important to remain calm, empathize with their concerns, actively listen, apologize if necessary, offer a solution, and follow up to ensure satisfaction.

• Stay calm and composed

• Listen actively and empathize with their concerns

• Apologize sincerely if appropriate

• Offer a solution or alternative

• Follow up to ensure customer satisfaction