Customer Relation Officer Interview Questions and Answers for Freshers

PAN is a unique identification number for taxpayers. Credit score is a numerical representation of an individual's creditworthiness. Credit report is a detailed record of an individual's credit history.

• PAN stands for Permanent Account Number and is issued by the Income Tax Department of India.

• Credit score is a three-digit number that indicates an individual's creditworthiness and is based on their credit history.

• Credit report is a document that contains detailed information a...read more

A house loan is a type of loan provided by financial institutions to individuals for the purpose of purchasing or constructing a house.

• House loan is a form of financial assistance provided by banks or lenders to help individuals buy or build a house.

• It involves borrowing a specific amount of money from the lender, which is then repaid over a period of time with interest.

• The house being purchased or constructed is often used as collateral or security for the loan.

• The loan amou...read more

A Customer Relation Officer (CRO) is responsible for managing and maintaining positive relationships with customers.

• CROs are responsible for addressing customer inquiries, concerns, and complaints.

• They ensure customer satisfaction by providing excellent service and resolving issues in a timely manner.

• CROs may also handle customer onboarding, upselling, and cross-selling.

• They maintain customer records and update relevant information.

• CROs collaborate with other departments to i...read more