Customer Care Engineer

Customer Care Engineer Interview Questions and Answers

Updated 13 Jun 2021

Q1. How will you handle customer complaints ?

Ans.

I will listen to their concerns, empathize with them, and work towards finding a solution that meets their needs.

  • Listen actively and attentively to the customer's complaint

  • Empathize with the customer and acknowledge their frustration

  • Apologize for any inconvenience caused

  • Work towards finding a solution that meets the customer's needs

  • Follow up with the customer to ensure their satisfaction

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