Customer Care Engineer
Customer Care Engineer Interview Questions and Answers
Updated 13 Jun 2021
Q1. How will you handle customer complaints ?
Ans.
I will listen to their concerns, empathize with them, and work towards finding a solution that meets their needs.
Listen actively and attentively to the customer's complaint
Empathize with the customer and acknowledge their frustration
Apologize for any inconvenience caused
Work towards finding a solution that meets the customer's needs
Follow up with the customer to ensure their satisfaction
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