CS Phone Associate
CS Phone Associate Interview Questions and Answers
Updated 8 Jan 2023
Q1. What do you do when customer is angry
Ans.
I listen to their concerns, empathize with them, and offer solutions to resolve the issue.
Remain calm and professional
Listen actively to their concerns
Empathize with their situation
Offer solutions to resolve the issue
Apologize for any inconvenience caused
Follow up with the customer to ensure their satisfaction
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