CS Phone Associate

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CS Phone Associate Interview Questions and Answers

Updated 8 Jan 2023

Q1. What do you do when customer is angry

Ans.

I listen to their concerns, empathize with them, and offer solutions to resolve the issue.

  • Remain calm and professional

  • Listen actively to their concerns

  • Empathize with their situation

  • Offer solutions to resolve the issue

  • Apologize for any inconvenience caused

  • Follow up with the customer to ensure their satisfaction

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