Credit Counselor

Credit Counselor Interview Questions and Answers

Updated 28 Jan 2025

Q1. What are Non-Performing Assets (NPA), and what does it mean to write them off?

Ans.

Non-Performing Assets (NPA) are loans or advances that have stopped generating income for the lender. Writing off an NPA means removing it from the books as a loss.

  • Non-Performing Assets (NPA) are loans or advances where the borrower has stopped making interest or principal repayments for a specified period of time.

  • Banks classify NPAs based on the number of days a loan has been overdue, such as Substandard Assets, Doubtful Assets, and Loss Assets.

  • Writing off an NPA means the l...read more

Q2. What methods would you employ to collect payments from delinquent accounts?

Ans.

I would use a combination of communication, negotiation, and payment plans to collect payments from delinquent accounts.

  • Contact the debtor to discuss the situation and establish a payment plan.

  • Offer incentives for early payment or lump sum settlements.

  • Utilize collection agencies or legal action as a last resort.

  • Document all communication and payment agreements for future reference.

Credit Counselor Interview Questions and Answers for Freshers

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Q3. What are accounts payable and accounts receivable?

Ans.

Accounts payable are amounts owed by a company to its suppliers for goods or services received, while accounts receivable are amounts owed to a company by its customers for goods or services provided.

  • Accounts payable represent the money a company owes to its suppliers or vendors.

  • Accounts receivable represent the money owed to a company by its customers.

  • Accounts payable are considered a liability on the company's balance sheet.

  • Accounts receivable are considered an asset on the...read more

Q4. Do you know the write-off and npa account

Ans.

Yes, write-off and NPA accounts are related to bad debts in financial accounting.

  • Write-off account is used to record bad debts that are deemed uncollectible and removed from the accounts receivable balance.

  • NPA (Non-Performing Asset) account is used to record loans that are in default and have not been repaid for a certain period of time.

  • Both accounts are important for financial reporting and analysis as they reflect the company's ability to manage credit risk and collect debt...read more

Are these interview questions helpful?

Q5. What is cibil report

Ans.

CIBIL report is a credit report that provides a summary of an individual's credit history and creditworthiness.

  • CIBIL report stands for Credit Information Bureau (India) Limited report.

  • It is a comprehensive record of an individual's credit activities, including loans, credit cards, and repayment history.

  • The report includes a credit score, which is a numerical representation of the individual's creditworthiness.

  • Lenders use CIBIL reports to assess the risk associated with lendin...read more

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