Computer Hardware Support Engineer Interview Questions and Answers

To find and solve problems, a Computer Hardware Support Engineer can follow these steps:

• Identify the problem by gathering information from the user or through diagnostic tools

• Analyze the symptoms and potential causes of the problem

• Troubleshoot the hardware components or software configurations related to the issue

• Apply logical reasoning and technical knowledge to determine the root cause

• Implement appropriate solutions, which may involve repairing or replacing faulty hardware,...read more

Shorting SMPS involves bridging the green and black wires. Problems can be found through testing voltage and current.

• To short SMPS, bridge the green and black wires on the 24-pin connector

• Use a multimeter to test voltage and current on the various connectors

• Check for blown capacitors or burnt components on the SMPS board

• Ensure proper grounding and connections between the SMPS and other components

Troubleshooting involves identifying and resolving technical issues in computer hardware.

• Gather information about the problem from the user

• Use diagnostic tools to identify the root cause of the issue

• Develop and implement a solution to resolve the issue

• Test the solution to ensure it has resolved the problem

• Document the troubleshooting process and solution for future reference