Associate Account Manager Interview Questions and Answers

Communicate decision respectfully, explain reasons, offer alternatives, follow up

• Communicate decision respectfully and clearly to the client

• Explain the reasons for the claim being declined based on policy terms and conditions

• Offer alternatives or solutions to address the client's concerns

• Follow up with the client to ensure their satisfaction and retain their business

Communicate with the customer to provide updates and alternative solutions while escalating the issue to higher authorities if necessary.

• Regularly communicate with the customer to keep them informed about the situation

• Offer alternative solutions or options to the customer while waiting for updates

• Escalate the issue to higher authorities or management if necessary for further assistance

• Ensure to maintain a professional and empathetic approach towards the customer

Cross-selling involves selling related or complementary products to the customer, while upselling involves convincing the customer to purchase a higher-end or more expensive version of the product they are already interested in.

• Cross-selling involves offering additional products or services that complement the original purchase.

• Upselling involves persuading the customer to buy a more expensive or premium version of the product they are interested in.

• Cross-selling aims to incr...read more

Trade credit insurance protects businesses against the risk of non-payment by their customers.

• Provides coverage for businesses in case their customers fail to pay for goods or services

• Helps businesses manage credit risk and protect their cash flow

• Can cover both domestic and international trade transactions

• Policy can be tailored to specific needs of the business

• Premiums are usually based on the amount of coverage and the creditworthiness of the customers