Technical Support Advisor Salary in India

Likes

You will get you salary on time and some people supportive and understand your problems but only some 3/10.

Dislikes

This is my personal opinion and I would like to say about that there is a psychological pressure from your seniors side to do your shift or job , If you are giving good score to your TL or their seniors then you will get your leaves or other benefits like extra time to go for break and half day and all the things, I do not like that why they decide for employee leaves on the basis of the scores they already get monthly leaves and they have rights to take it, and the other things is that I observed My last ACCM did not coach my DSAT's and CSAT's (Dissatisfaction survey and satisfaction survey) they jumped into me in BQ, It is called you will get a some time period in which you have to improve your score if you fail then you will get another chance to improve yourself then you will be terminated, Here is no job security and mind pressure also. Some people good there and some not. In our batch, 2-4 people did not resign, apart from this other batches also came and left. My question is why did they leave the job so quickly, what was the reason for them?

Likes

Work culture Location Both side cab facility

Dislikes

HR management Salary increament and reimbursements. Poor leadership

Likes

Salary is good like most top BPOs. Not much work pressure for a BPO. Still growing company, so growth opportunities exist. Currently Chennai Office is good.

Dislikes

No work life balance. Management does not have long term picture just want to fill vacancies & kickstart process like any BPO. Long term knowledge will not trickle down, pilot batch will grow, consecutive resources will only be squeezed for work because pilot batch will have good experience but are they selected based on long term people value. In fact most process are either from other loss BPOs or since Other Concentrix branch failed, then what guarantee in future it won't happen to the current branch? So select leaders who will nurture future batches and stick to company. End of the day your career, you as a employee need to take FULL RESPONSIBILITY. Despite multiple request & showing keen to work, surprised such a big organisation could not give me an alternative process. Like any company has plus and minus. Plus - Chennai Office is way better but you need to be comfy with other cultures of India, especially South. Less work pressure. Growing company especially Chennai Office. So lot of opportunities. Pay is good. Cons - Like any BPO job don't expect job satisfaction . HR team clearly not having any plan to retain and nurture talent. No long term people vision. So in future they might lose good resources. See in what role be it BPO, Admin, IT, HR, Finance - every candidate will surely fit in one or other role if he is not comfy in one process. So if someone is not happy & is WILLING to work for company, HR should not allow such resources to exit the company. My case I said - I am okay for HR, WFM, Admin or even IT team, atleast a try or chance but company no interest. Not even had a discussion for namesake as to what else we can try in other departments. Yea we have other jobs in other companies but I would have been grateful for concentrix if they just had seen what other options we can fit a candidate, atleast a try especially if it's strong appeal. So pay is good, decent job security but compared to top companies and latest job market, concentrix will be 7 out of 10.