Sme Lead Salary in Customer Success, Service & Operations Department in India

Likes

Good company but which process you r joining that matters. Good learning opportunities.

Dislikes

Salary is low as per other Companies. You need to check whether the project you are joining to a good project or not. Else you will not get any leaves on time, less salary hike, will force you to over time without over time bonus sometime. Specially your lead can do a lot mistake..regaring your Shift timing on system & all. So you need to be little conscious.

Likes

It's a people centric organization. So many programs, learning and development session is there to upgrade yourself in by doing or completing this programs The most important thing which everyone is working for money and in concentrix salary structure is excellent and I never saw salary date extended by 1 day in my 9 years of experience. Company culture is excellent Management is excellent

Dislikes

Nothing.

Likes

Work life balance, job security.

Dislikes

Work culture (not all, but because of some senior managers who don't support our ambition), low salary that doesn't increase according to inflations, no bonuses, promotions that grows only in few percent which doesn't make a big difference.

Likes

Good parts are Salary will be ontime, Leave policy is good . IJP options, Brand value is good.

Dislikes

Company and its operation policy are good but people Who are leading team are not capable enough to direct team according to company values and policies. Work life balance is critical in some of the projects. And it's transportation policy makes you loose your time atleast for 2hours in a day excluding travel time. Leads are not transparent in giving ratings, OT pay won't given on time and most of the time no full OT will be given ,if work extra 10 hours it will be given 1 or 2 hours based on the leads mood. Who ever is capable of doing work will get more work but not appreciated. Lack of carreer development. Favouritism.

Likes

The culture and work life balance they foster is worth appreciating and the people/colleagues I have come across in Cognizant, are all wonderful.

Dislikes

Salary and compensation is very average, and I am not satisfied with the increment I am getting, which is an important factor for every employee.