Senior Technical Support Executive Salary in IT & Information Security Department in India (Updated 2025)

Likes

While I appreciate the job security Concentrix provides, I'm becoming increasingly dissatisfied with the current process. The workload has significantly increased due to the constant addition of new responsibilities, yet there has been no corresponding adjustment to our salaries. It feels as though we are being compelled to meet every client demand without any consideration for the impact on employees or our feedback. This imbalance between workload and compensation, coupled with a lack of employee voice, is creating a challenging and demotivating work environment.

Dislikes

I was promoted just nine months after joining Concentrix. While I was thrilled to receive the promotion so quickly, I was extremely disappointed with the accompanying salary increase. It was a mere pittance, amounting to only a few hundred rupees. Honestly, it felt like an insult, especially considering the added responsibilities that came with the new role.

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Work life balance was good and nice place to work peacefully. there is no politics and good salary package with good incentives

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Process got ramp down without agent’s knowledge and they didn’t take care of them

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Salary and H.R

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I am deeply disappointed with my manager's behavior. He demonstrates a lack of empathy and understanding, and his approach to leadership seems to lack basic respect for others. His actions have made it difficult to maintain a positive working environment, and I find his mentality and decisions to be concerning. (mrinal sadhu)

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Good salary for freshers, i used to work in chat support it was so relaxing at the start, but after few months they added new things which was a bit pressurizing, however it is cool

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Working days which is 5.5, i used to work in norton which is premium process, they should at least provide 5 days working like all other premium processes do

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Good company to work, helpfull staff sme are there for any work related query 🙂

Dislikes

There should be salary increment for work from home aswell every year because as per work salary is not that much for work from home