Senior Customer Care Associate Salary in Gurgaon / Gurugram

Likes

I only liked the salary package that was around 31k in hand

Dislikes

There are so much things that i disliked and my experience was very TERRIBLE due to this. SO FIRST THING FIRST They do not have enough process trainers When we were in the training period, We mostly only being trained for 1,2 hrs and for rest of the hours The training rooms were not available, Think about it trs are not available how will you be training your candidates, Second Is About the HR's in this company So, the HR team is very rude, and they always carry a rude, arrogant face, (Not all) some are very good professional but possibility of that is 3/10 Specially the female staff they're always in a attitude and this is the experience of every candidate, The people who were giving interview with me, we've to roam around their to their just because of their bad management, HR they themselves do not know who do what and to whom we should send the candidate WE WERE LITTERALLY PRAYING TO GOD that plss let us go to from this interview building Third reason is THE PROCESS TRAINERS AS I TOLD they do not have enough process trainer so what they do is they hire a trainer from different processes and adjust them to a different processes the trainers themselves do not know about the process and they are learning from old trainers meanwhile our training, How can you EXPECT the candidate to get PASS in the last ACCRED VERY DISAPPOINTED FOURTH THING i would say is THEY DO NOT HAVE ENOUGH SYSTEMS SO THAT THE TRAINEES CAN NAVIGATE THE TOOLS

Likes

Im very happy and Lucky to working This Company,This Company taught lots of things and Knowledge.It a good platform to upgrade Myself.im Very happy to Share my Experience

Dislikes

I feel bad about my salary and promotion,and pretty bad in job security.

Likes

Better sallery package, both side cab up to 40 km or more. Hiring HR are helpful.

Dislikes

Management is maniac. Process HR is chapri. TL's are khachre type creature with 0% process knowledge. No increment, 0% chance of grow. People are already decided for IGP's.

Likes

Good work environment and culture.Teammates are supportive and the management is transparent.

Dislikes

Salary is decent but career growth is slow.

Likes

It was good experinces work with Shoppers Stop.

Dislikes

When I was work in this company that the time salary was very very chip as per the work and market.