Online Chat Representative Salary in India (Updated 2025)

Likes

The compensation and the benefits are great. Work environment is also good. Overall a good company to get a headstart

Dislikes

The rotational shifts every month. They should make it quarterly.

Likes

I do want to leave as soon as i get a new job but concentrix is not a bad company, working environment is good, cafeteria is also good i would say.

Dislikes

everything else is good other than low salary and a ton of work. If you are okay with night shifts, you should be able to work here. Oh and also working hours are like 10hr a day and you only get ,1 hour break (this is including washrooms break)

Likes

Salary is good like most top BPOs. Not much work pressure for a BPO. Still growing company, so growth opportunities exist. Currently Chennai Office is good.

Dislikes

No work life balance. Management does not have long term picture just want to fill vacancies & kickstart process like any BPO. Long term knowledge will not trickle down, pilot batch will grow, consecutive resources will only be squeezed for work because pilot batch will have good experience but are they selected based on long term people value. In fact most process are either from other loss BPOs or since Other Concentrix branch failed, then what guarantee in future it won't happen to the current branch? So select leaders who will nurture future batches and stick to company. End of the day your career, you as a employee need to take FULL RESPONSIBILITY. Despite multiple request & showing keen to work, surprised such a big organisation could not give me an alternative process. Like any company has plus and minus. Plus - Chennai Office is way better but you need to be comfy with other cultures of India, especially South. Less work pressure. Growing company especially Chennai Office. So lot of opportunities. Pay is good. Cons - Like any BPO job don't expect job satisfaction . HR team clearly not having any plan to retain and nurture talent. No long term people vision. So in future they might lose good resources. See in what role be it BPO, Admin, IT, HR, Finance - every candidate will surely fit in one or other role if he is not comfy in one process. So if someone is not happy & is WILLING to work for company, HR should not allow such resources to exit the company. My case I said - I am okay for HR, WFM, Admin or even IT team, atleast a try or chance but company no interest. Not even had a discussion for namesake as to what else we can try in other departments. Yea we have other jobs in other companies but I would have been grateful for concentrix if they just had seen what other options we can fit a candidate, atleast a try especially if it's strong appeal. So pay is good, decent job security but compared to top companies and latest job market, concentrix will be 7 out of 10.

Likes

Job security, Salary on time, Incentives, 5 days working

Dislikes

Frequent changes in fatal rider makes tough to earn incentive each month. Food is not so great. Night shift for whole life