Customer Support Representative Salary in Kolkata

Likes

The Major Pros of Accenture is it's perks and attractive salary for which every employee crave for. Growth and learning is also captivating.

Dislikes

As I was in Customer Support, maybe due to this profile there is no work from home or hybrid culture, or any work life balance. This is totally personal comment and thought on this. Otherwise everything was good in working with Accenture.

Likes

They don't throw you out the way other companies are quick to do .

Dislikes

...rowd mostly terribly abusive and profanity used in company in entire hirereachy. Salary never reaches the promised amount.

Likes

You will get you salary on time and some people supportive and understand your problems but only some 3/10.

Dislikes

This is my personal opinion and I would like to say about that there is a psychological pressure from your seniors side to do your shift or job , If you are giving good score to your TL or their seniors then you will get your leaves or other benefits like extra time to go for break and half day and all the things, I do not like that why they decide for employee leaves on the basis of the scores they already get monthly leaves and they have rights to take it, and the other things is that I observed My last ACCM did not coach my DSAT's and CSAT's (Dissatisfaction survey and satisfaction survey) they jumped into me in BQ, It is called you will get a some time period in which you have to improve your score if you fail then you will get another chance to improve yourself then you will be terminated, Here is no job security and mind pressure also. Some people good there and some not. In our batch, 2-4 people did not resign, apart from this other batches also came and left. My question is why did they leave the job so quickly, what was the reason for them?

Likes

Giving salary on time. Giving opportunities to upgrade position.

Dislikes

Lack of Equality - Not in between genders but in between employee. Some are working hard and some are getting extra privilege without any hard work. Taking salary equally but not working equally. Supervisor are also not taking any action against those people even they are not looking into it. They are just sitting and chatting. Lack of Professionalism- Person who is genuinely working, they are facing arrogant and rude behavior. Some people are getting special treatments. For eg. Employee who has not taken long leave like 7-8 days from the day they joined, in case of emergency like sever health issue such employees are getting any leave but supervisor's favorite employees are getting leave more than 10-14 days reason behind taking leave it just to visit basically holiday. I Understood taking holidays is not a crime but what about those who are not in good condition and they are asked to join in any condition. Middle class people never visit all the time hospitals, they cannot pay such expensive bill of MBBS doctors. There are many thing but I don't think tech Mahindra can bring improvement in this kind of situation. Even HR is also not looking into it even after complaining about the same issue again and again. I'm working with tech Mahindra for past 1 year and 7 months but from few months I'm feeling frustrated due to all those reason.

Likes

Salary, Benifits, Cafeteria

Dislikes

Toxic work culture. They need robots and not humans. Management will never try to understand the problems of employees. Also favorism for chennai site. Banglore site is like their second wife. They will provide 1 day training and you have meet all tge targets from next day. Changing policy everyday.