Customer Service Manager Salary in Customer Success, Service & Operations Department in India (Updated 2025)

Likes

Salary on time but less as compared to market. I was in permanent WFH so work culture was not a point for me. Lucky all managers were good for me.

Dislikes

Quarterly your manager would be changed. Very rare promotion changes. Ops manager would not consider you nor your TL.

Likes

Good to work on icici

Dislikes

...and audit teams are involving the branches and wrong potrait to super officials. Low level lady staff are working for only salary not for organisation. They will escalate the small things to HR also.

Likes

Good culture and great work to place

Dislikes

Vintage staff not getting salary correction as per market otherwise many left the service. Need to thing on salary revision of more than 10 year vintage staff. I am observing this since last 13 year and working on smaller package.

Likes

There is several departments, i was working in ( CRT Department ), i had good experience at icici Lombard, if you are completing your on time so no one will force you for OT, if you want leave so you will have to inform few days back to your reporting person and your leave will be approved, we had office outing also, i had been there for 1 year i haven't felt any office politics.

Dislikes

Less salary IJP after 18 months No gift or sweet in diwali Less salary hike

Likes

Salary is on time. Everything is very systematic.

Dislikes

There is no job security. There is a Manager in Teleperformance Kolkata whose name is Atindra Nath Chaterjee. He always want to Terminate employees for Personal Benifits. Teleperformance Management should terminate this kind of Manager.