Customer Relationship Manager Salary in FMCG in India

Likes

1. Working hours 2. Salary 3. Work

Dislikes

I never got get positive vibes with our cluster manager Mr Pranjith, there is no option to escalate our problem with higher officials. High level designation people are not good in the reliance jewellery SIS format, that's why people leaving the company. This is purely my opinion and experience

Likes

The Brand name. Everyday is a new challenge

Dislikes

...eryday something new task is there but with nominal support from top management. Salary is not upto the mark. Bosses are here to just give pressure and not support in true sense. Humiliation is the topping on the cake.

Likes

...e and in other companies also discount is not applicable in exchange of product. The customer created a issue that why I have to pay extra amount on nèw product. Then he kept the product and went off without billing instead we have to him he has to give 1100 balance amount. In msg customer is telling he will pay only 300. I as SM had to pay his 800 amount. I informed to area manager regarding this he told you should give discount on exchange products. Our area manager instead of taking my side he was giving customer side. I am thinking about company profit and he told me why you want to benefit the company. I lost my 800.... I was really hearted and tensed the whole day. I recommend not to work in reliance. Instead work in other retail company.

Dislikes

Should take out the ALPO.. And whole team because SM is a head of store and he is responsible is any issue is there then why the other team is kept to monitor. Exchange process is to lengthy and worst exchange process. Exchanging process should be simple. The management of reliance should think on these 2 points.

Likes

Good work culture, job security, ample opportunities for learning and career growth, a strong brand reputation, and a positive work environment; many also mention the company's commitment to employee development and the chance to work across diverse retail formats within the Reliance group.

Dislikes

Long working hours with poor work-life balance, excessive pressure from management, limited career growth opportunities, low salary increments, a culture heavily reliant on senior management, and sometimes inadequate leave management.