Customer Care Consultant Salary in Bangalore / Bengaluru

Likes

I only liked the salary package that was around 31k in hand

Dislikes

There are so much things that i disliked and my experience was very TERRIBLE due to this. SO FIRST THING FIRST They do not have enough process trainers When we were in the training period, We mostly only being trained for 1,2 hrs and for rest of the hours The training rooms were not available, Think about it trs are not available how will you be training your candidates, Second Is About the HR's in this company So, the HR team is very rude, and they always carry a rude, arrogant face, (Not all) some are very good professional but possibility of that is 3/10 Specially the female staff they're always in a attitude and this is the experience of every candidate, The people who were giving interview with me, we've to roam around their to their just because of their bad management, HR they themselves do not know who do what and to whom we should send the candidate WE WERE LITTERALLY PRAYING TO GOD that plss let us go to from this interview building Third reason is THE PROCESS TRAINERS AS I TOLD they do not have enough process trainer so what they do is they hire a trainer from different processes and adjust them to a different processes the trainers themselves do not know about the process and they are learning from old trainers meanwhile our training, How can you EXPECT the candidate to get PASS in the last ACCRED VERY DISAPPOINTED FOURTH THING i would say is THEY DO NOT HAVE ENOUGH SYSTEMS SO THAT THE TRAINEES CAN NAVIGATE THE TOOLS

Likes

Skill development training is average. Nothing is good actually.

Dislikes

... much poor and also here has LOP issues. It is not recoverable in maximum cases. I like to do extra work but they are not ready to pay the basic salary which is fixed. In maximum time higher department is not supportive. And in last 2 months I did work from 5 AM to 3 AM, only 2 hours were my rest time in a day. Because they gave huge works which was not my work, senior employees gave their work to juniors through WhatsApp app or G-meet or G-drive link, because they didn't want to keep any prove. And there is no email system for work from home employees. First time it was , but after few months it was gone. Very rude behaviour and high politics.

Likes

It salary, shift timming and two week off.

Dislikes

They can anywhere in any process, ask for certification in every lobby, senior CSA behaviour issue and Last but not the least it Leave approval request.