Cafe Manager Salary in Customer Success, Service & Operations Department in India

Likes

...ffee Day for 2.5 years, gaining valuable experience in a fast-paced environment. The salary was fair, though it didn’t completely match my expectations for the responsibilities I handled. At times, there was limited staffing, which added to the workload and increased pressure to keep everything running smoothly. This required strong multitasking and problem-solving skills to ensure high-quality service even during busy periods. One aspect I truly appreciated was the company’s consistency in paying salaries on time, which helped create a sense of security. The system for promotions and appraisals was well-structured, recognizing hard work and encouraging career growth. Overall, it was a good experience with room for improvement in staffing and compensation.

Dislikes

Dislikes: 1. Salary: The pay was good but didn’t fully meet my expectations for the level of responsibility. 2. Staffing: There were often not enough staff members, which increased the work pressure and made it harder to keep up during busy times. 3. Work-Life Balance: Due to fewer staff, I sometimes had to work longer hours or handle multiple roles, which impacted my work-life balance.

Likes

Salary was almost same as compared to different companies.

Dislikes

You will never get a good work life balance. You'll be always under pressure of seniors.

Likes

...worked in ops group at most 8 years .. But as a carrier growth is little slow .. Salary part is low for me .. Work life I travel too much in this company..work environment is excellent because it is too strict on SOP standards .. I learn lot of things people handling.. PNL making ..about cost controlling.. Wastage control.. Audits .. Work life is good but there is no timings for family and friends .. My over all experience in CCD good.

Dislikes

in operation there is lot of politics .. If you want to growth in next level we need to give up our self decipline .. It is quit district me giving time for family due to some rules having by lower management.. If we need growth we need to leave our work Ethic's a side.. Some time if you performance is good also there will be politics to grow next level..

Likes

I would thanks to grown up my coffee knowledge and company does pay their salary on time, that what I like only.

Dislikes

Company's system, If I talk about upper level people, HR department, pay roll, project, vender, transportation and maintenance department overall worst and the company does not provide their CSA's salary in a sufficient package. So staff is run away most of the time. They hired me as a Café manager but without any training they do not have a training department too. Completely worst experience even I worked their without have an off for two months. Because of lack of salary. I faced it in Devyani international limited franchise outlet. There are lots of things there.