Post

Career Growth
6mo
an executive - consultant & support
Seeking Practical Advice on Career Growth in UCaaS/CCaaS Industry
I have a few questions and would appreciate your valuable advice:
1. Based on my experience and current role (PFA image), what is a fair salary expectation as per industry standards for a professional in the UCaaS/CCaaS sector?
2. What are the prospects for career growth and promotions in this industry?
3. Should I consider moving into roles like UC Specialist, Voice Engineer, or VOIP Engineer, or should I focus exclusively on Presales/Solution Architect positions (PFA image)?
4. Beyond UC, CC, UCaaS, and CCaaS, what additional skills or certifications can I pursue to widen my job opportunities while still leveraging my existing expertise?
I’m also curious if the job market is currently down or if there are specific challenges in finding roles related to Avaya and similar technologies. Any insights or suggestions would mean a lot, as I’m feeling quite frustrated with the job search process.
Thank you in advance for your guidance!

Comments
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greatking
6mo
A Team Lead
Frustration with the job search process is common in tech transitions!

awesomesnail
6mo
works at
[smoothapplepie](username) But Sometimes, focusing on niche areas like hybrid communication platforms (e.g., Zoom Phone) can set you apart. Have you considered such areas?

greatking
6mo
A Team Lead
[butterymojito](username) true

an executive - consultant & support
author
6mo
[butterymojito](username) You're right. On-premise solutions are slowly going away, and hybrid or cloud platforms are becoming the standard now. Companies like Avaya, Zoom, and others in UC/CC are focusing more on cloud and hybrid models. I feel getting a cloud certification is a good step—it gives an edge and matches the way the industry is moving.
But honestly, I don’t have a clear idea or roadmap about where this will take me. That’s why I shared this here to get some clarity and advice.
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