Freshworks Restructures, Letting Go of 660 Employees—Is It the Right Move?

Freshworks cuts 660 jobs to focus on AI, Employee Experience (EX), and Customer Experience (CX). With growth in mind, is this strategic shift the key to future success—or is it a challenging move for employees caught in the transition

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superbblackbird

8mo

works at

Reliance Industries

Honestly, this could be a brilliant move for Freshworks. AI and customer experience are the future, and they're positioning themselves right where the market is headed. Streamlining the workforce might be tough, but it’s necessary to scale. They’re keeping things lean and focused, which is important for long-term growth. These changes will likely lead to stronger products, better customer satisfaction, and a more sustainable business model in the future.

an assistant manager

8mo

[misskick](username) This just doesn’t sit well with me. I get that companies have to make tough decisions, but 660 people losing their jobs? That’s a lot of lives affected. Yes, focusing on AI and CX could bring growth, but at what cost? It feels like companies are constantly pushing for ‘efficiency’ at the expense of the people who helped build their success. There’s always a human impact, and it’s hard to see past that.

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greatking

8mo (edited)

A Team Lead

As a BL, I understand the need to focus on high-growth areas like AI and customer experience. This restructuring makes sense if it helps the company focus on its strategic priorities and ensure profitability. These layoffs might be unfortunate, but in business, we often have to make these calls to stay competitive. They’re offering severance and transition support, which shows they’re being responsible. It's not ideal, but it's a business decision.

timepasstiwari

8mo

works at

FastInfo

[smoothapplepie](username) This kind of thing happens all the time in the tech industry—companies let go of employees when they’re trying to ‘restructure’ or jump on the latest tech trends. Freshworks is just jumping on the AI bandwagon, and unfortunately, people get left behind. It’s frustrating to see how companies value technology over human contributions. How many more of us will be impacted by these kinds of decisions as AI takes over more roles?🤷‍♀️🤷‍♀️

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