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Engaged Employer
Egain
3.2
based on 24 Reviews
Company Overview
Company Locations
Working at Egain
Company Summary
Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform
Overall Rating
3.2/5
based on 24 reviews
Critically rated for
Skill Development, Promotions/Appraisal, Work Satisfaction
Work Policy
Monday to Friday
72% employees reported
Flexible timing
64% employees reported
No travel
67% employees reported
Day shift
100% employees reported
View detailed work policy
Top Employees Benefits
Health insurance
2 employees reported
International/On-site exposure
1 employee reported
Job/Soft skill training
1 employee reported
Cafeteria
1 employee reported
View detailed benefits
About Egain
Founded in1997 (28 yrs old)
India Employee Count201-500
Global Employee Count501-1k
India HeadquartersPune, Maharashtra, India
Office Locations
--
Websiteegain.com
Primary Industry
--
Other Industries
eGain Corporation: Elevating Customer Engagement with Digital Innovation
At eGain Corporation, we are pioneers in delivering cutting-edge solutions that redefine customer engagement in the digital era. Established with a commitment to transforming the way businesses interact with their customers, eGain has become a trusted partner for organizations worldwide.
Who We Are: Founded in 1997, eGain has evolved into a global leader in customer engagement solutions. Our diverse team of experts, spanning technologists, strategists, and customer service enthusiasts, collaborates to create solutions that anticipate and fulfil the ever-evolving needs of the digital consumer.
Our Solutions: eGain offers a comprehensive suite of solutions designed to transform customer service, sales, and marketing functions. From AI-powered chatbots and virtual assistants to omnichannel customer engagement platforms, our solutions leverage the latest technologies to drive meaningful customer interactions.
eGain Messaging Hub: Unify customer communications across digital channels seamlessly.
Virtual Assistant: Empower customers with self-service options using intelligent virtual assistants.
Knowledge Management: Harness the power of knowledge to deliver accurate and consistent information.
Analytics and Reporting: Gain actionable insights into customer behaviours and preferences.
Customer Engagement Hubs: Provide a unified view of customer interactions for personalized engagement.
Our Approach: What sets eGain apart is our customer-centric approach. We understand that every business is unique, and our solutions are tailored to align with your specific goals and challenges. Whether you're in healthcare, finance, retail, or any other industry, we collaborate with you to create strategies that drive results and foster customer loyalty.
Why Choose eGain:
Innovation: Stay ahead in the digital race with our continuous focus on innovative solutions.
Experience: Benefit from the collective experience of our team, dedicated to excellence.
Global Reach: With a global presence, we cater to diverse industries and markets.
Proven Success: Explore our track record of successful customer engagements and transformations.
At eGain Corporation, we are pioneers in delivering cutting-edge solutions that redefine customer engagement in the digital era. Established with a commitment to transforming the way businesses interact with their customers, eGain has become a trusted partner for organizations worldwide.
Who We Are: Founded in 1997, eGain has evolved into a global leader in customer engagement solutions. Our diverse team of experts, spanning technologists, strategists, and customer service enthusiasts, collaborates to create solutions that anticipate and fulfil the ever-evolving needs of the digital consumer.
Our Solutions: eGain offers a comprehensive suite of solutions designed to transform customer service, sales, and marketing functions. From AI-powered chatbots and virtual assistants to omnichannel customer engagement platforms, our solutions leverage the latest technologies to drive meaningful customer interactions.
eGain Messaging Hub: Unify customer communications across digital channels seamlessly.
Virtual Assistant: Empower customers with self-service options using intelligent virtual assistants.
Knowledge Management: Harness the power of knowledge to deliver accurate and consistent information.
Analytics and Reporting: Gain actionable insights into customer behaviours and preferences.
Customer Engagement Hubs: Provide a unified view of customer interactions for personalized engagement.
Our Approach: What sets eGain apart is our customer-centric approach. We understand that every business is unique, and our solutions are tailored to align with your specific goals and challenges. Whether you're in healthcare, finance, retail, or any other industry, we collaborate with you to create strategies that drive results and foster customer loyalty.
Why Choose eGain:
Innovation: Stay ahead in the digital race with our continuous focus on innovative solutions.
Experience: Benefit from the collective experience of our team, dedicated to excellence.
Global Reach: With a global presence, we cater to diverse industries and markets.
Proven Success: Explore our track record of successful customer engagements and transformations.
Mission: Let's Shape the Future Together: At eGain, we invite you to embark on a journey of transformation. Let's explore new possibilities, exceed customer expectations, and unlock the full potential of your business in the digital age. Join us in redefining customer engagement!
Vision: At the core of eGain's vision is a commitment to empower businesses to provide exceptional customer experiences. We envision a world where every customer interaction is not just a transaction but an opportunity to create lasting relationships. Through innovative technology and strategic insights, we aim to be the catalyst for businesses to thrive in the digital landscape.
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Egain Ratings
based on 24 reviews
Overall Rating
3.2/5
How AmbitionBox ratings work?
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4
6
3
2
2
3
1
3
Category Ratings
3.3
Company Culture
3.2
Job Security
3.0
Salary & Benefits
3.0
Work-Life Balance
3.0
Work Satisfaction
2.9
Promotions/Appraisal
2.7
Skill Development
Egain is rated 3.2 out of 5 stars on AmbitionBox, based on 24 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Egain Reviews
Top mentions in Egain Reviews
Compare Egain with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 3.2/5 based on 24 reviews | 3.7/5 based on 5.1k reviews | 4.2/5 based on 1.6k reviews | 3.5/5 based on 668 reviews |
Highly Rated for | No highly rated category | Work-Life balance Job Security | Work-Life balance Company culture Job Security | No highly rated category |
Critically Rated for | Skill development Promotion/Appraisals Work Satisfaction | Promotion/Appraisals Salary & Benefits Work Satisfaction | No critically rated category | Promotion/Appraisals Job Security Work Satisfaction |
Primary Work Policy | - | Hybrid 66% employees reported | Hybrid 86% employees reported | Hybrid 64% employees reported |
Rating by Women Employees | 2.0 Poor rated by 5 women | 3.8 Good rated by 1.1k women | 4.2 Good rated by 378 women | 3.4 Average rated by 195 women |
Rating by Men Employees | 3.6 Good rated by 19 men | 3.7 Good rated by 3.6k men | 4.2 Good rated by 1.1k men | 3.5 Good rated by 414 men |
Job Security | 3.2 Average | 3.9 Good | 4.2 Good | 3.1 Average |
View more
Egain Salaries
3.0
rated by 24 employees for salariesSoftwaretest Engineer
(84 salaries)
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₹3.5 L/yr - ₹5.6 L/yr
Software Engineer
(20 salaries)
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₹6 L/yr - ₹14.5 L/yr
Software Engineer Level 1
(12 salaries)
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₹6 L/yr - ₹9 L/yr
Java Developer
(11 salaries)
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₹3.2 L/yr - ₹5 L/yr
Automation Test Engineer
(9 salaries)
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₹4.2 L/yr - ₹5.8 L/yr
Software Tester
(8 salaries)
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₹3.1 L/yr - ₹4.5 L/yr
Quality Analyst
(8 salaries)
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₹4.5 L/yr - ₹5.2 L/yr
Automation Engineer
(7 salaries)
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₹5 L/yr - ₹8.5 L/yr
Cloud Infrastructure Engineer
(6 salaries)
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₹16 L/yr - ₹19 L/yr
Cloud Operations Engineer
(6 salaries)
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₹4.9 L/yr - ₹7 L/yr
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Egain FAQs
When was Egain founded?
Egain was founded in 1997. The company has been operating for 28 years.
Where is the Egain headquarters located?
Egain is headquartered in Pune, Maharashtra.
How many employees does Egain have in India?
Egain currently has approximately 200+ employees in India.
Does Egain have good work-life balance?
Egain has a work-life balance rating of 3.0 out of 5 based on 20+ employee reviews on AmbitionBox. 33% employees rated Egain 3 or below, while 67% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Egain work-life balance reviews for more details
Is Egain good for career growth?
Career growth at Egain is rated as poor, with a promotions and appraisal rating of 2.9. 33% employees rated Egain 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading Egain reviews for more detailed insights.
What are the cons of working in Egain?
Working at Egain does have some drawbacks that potential employees should consider. The company is poorly rated for skill development, promotions / appraisal and work satisfaction, based on 20+ employee reviews on AmbitionBox.
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