C3I Solutions

C3i Solutions, an HCL Technologies company, is a multi-channel customer engagement services provider, specializing in global, high-touch consumer, patient, and end-user management. For the past 35 years, our unique, multi-channel approach and experience in highly regulated industries have made us the partner-of-choice for some of the world’s most trusted brands. With a strategic focus on innovation, we excel at protecting our clients’ brands, while maximizing productivity and cost efficiency. Founded in 1980, Telerx Marketing has been successfully building connections and driving outcomes for our clients longer than many of our competitors have been in business. It began with an innovative marketing technique that harnessed the cost-effectiveness of telephones to deliver critical communications to our clients’ customers: doctors, nurses, and pharmacists. By hiring nurses and pharmacists — a practice pioneered by Telerx — we were able to communicate more effectively, helping our clients launch new products, sustain existing products, and increase market penetration. Our role soon expanded to include patient care and counseling as compliance became a critical factor in sustaining growth and improving patient outcomes. By the early ’90s, we leveraged our experience and expertise in handling complex and sensitive customer interactions to other industries. Companies were just beginning to recognize the powerful impact that building strong relationships with consumers had on their bottom line. As a result, we have been privileged to help many industry-leading, global Fortune 500 corporations attain their objectives of increased brand loyalty. In 1994, we became a wholly-owned, independent subsidiary of Merck & Co., Inc., Kenilworth, NJ USA, giving us the added benefit to focus on our quality of service without sacrifice due to cost constraints. Merck is known as MSD outside the United States and Canada. C3i Solutions clients’ data is safe and isolated from our parent company. We have established and maintain robust organizational, operational and technical safeguards to protect client data and confidential information and to ensure our operational autonomy. In 2017 Telerx and C3i Healthcare Connections introduced C3i Solutions, a single new brand for the company’s consumer goods and life sciences divisions. As C3i Solutions, we are supporting our clients 24/7 in over 175 countries with over 30 languages and handling more than 35 million interactions per year. In April 2018, C3i Solutions was acquired by HCL Technologies, a next-generation global technology company. With the acquisition, C3i Solutions’ clients will benefit from HCL’s deep technological capabilities and innovative approach, allowing us to continue delivering the high-quality engagement and support that has been our hallmark.