ServiceNow Consultant - ITSM Module (7-8 yrs)

Job Title : ServiceNow ITSM Module Consultant

Job Type : Remote

Years of Experience :

- Overall 7+ years of experience in ServiceNow.

- 5+ years of experience in ServiceNow ITSM module.

Technical Expertise :

- Maintain a deep understanding of the ServiceNow platform and its ITSM module features.

- Stay updated with the latest ServiceNow releases and best practices.

- Develop and maintain complex scripts (Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS) to automate processes and enhance user experience.

- Troubleshoot and resolve script-related issues efficiently.

- Collaborate with stakeholders to design and implement effective ITSM processes, such as incident management, problem management, change management, and service request management.

- Configure ServiceNow to align with established ITSM processes.

- Integrate ServiceNow with other systems (e.g, Jira, Active Directory) to ensure seamless data flow and automation.

- Apply Agile/Scrum methodologies to deliver projects on time and within budget.

- Actively participate in sprint planning, daily stand-ups, and retrospectives.

- Convert acceptance criteria into feature files and scenarios for automated testing.

- Build strong relationships with clients and internal stakeholders.

- Proactively address customer needs and concerns.

- Deliver high-quality solutions that meet customer expectations.

- Collaborate effectively with team members, including developers, testers, and business analysts

- Mentor and guide team members to enhance their ServiceNow skills.

- Foster a positive and collaborative team culture.

Must have :

- Strong experience in with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS etc.

- Experience implementing systems using the Agile/Scrum methodology and being able to translate acceptance criteria into feature files and scenarios

- Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)

- Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity

- Proven team player and team builder

- Strong ownership, accountability, and attention to detail in all work efforts

- Experience with Jira

- Good communication language