Relationship Manager

Heres what you will do -

 Manage and enhance relationships with VIP clients

 Work closely with various departments to ensure exceptional service for VIP clients.

 Provide personalized service to meet the unique needs of VIP clients.

 Monitor and analyze VIP client feedback to improve service delivery.

 Stay updated on industry trends and best practices in VIP client management.

 Communicate closely with VIP-clients, through various communication channels: WhatsApp,

incoming calls, online chats, and e-Mail

 Analyze customer complaints and suggestions, monitoring of their actions, and search for

opportunities to improve customer experience

 Analyze customer accounts and create an activation plan for each individual customer

 Performs daily analysis of client activity and its reactivation

 Work on increasing the amount of deposits/GMV of VIP clients

 Monitoring the performance of clients and proactively target clients to increase performance

 Monitoring day-to-day activity of clients and contact them when needed to ensure they have a

positive customer experience

Must - Have Skills:

 Customer Support Experience: Demonstrated proficiency with 6 months of experience in

customer support roles, showcasing your ability to provide exceptional service and resolve

inquiries effectively

 Account Management: Sales, or Player Development Background: With ~6 months of experience

in roles related to account management, sales, or player development within RMG indusry

 CRM Software Proficiency: Experience working with CRM software such as Zendesk, Freshdesk,

Salesforce, or similar platforms

 Exceptional Communication Skills: Ability to captivate audiences through various channels,

fostering strong connections and driving positive outcomes

 Self-Motivated and Goal-Oriented: Energized by achieving growth targets, demonstrating

commitment to success and exceeding expectations

 Problem-Solving and Analytical Aptitude: Strong problem-solving ability and analytical skills

 Proven Track Record: Successful implementation and scaling of engagement initiatives with

customers

 Passion for Gaming: Deep understanding and enthusiasm for games, connecting with customers

on a personal level