Fraud Analyst

Main Responsibilities of Fraud Analyst

The following list describes the typical responsibilities of a Fraud Analyst:

• Analyze wallets and data to identify suspected fraud activity based upon escalations received from

LEAs/Banks/PGs.

• Analyze accounts and transaction patterns to determine existing fraud trends.
• Handle different levels of Chargebacks and respond with incident reports to source.
• Analyze chargeback data to identify fraud trends and prepare chargeback reports.
• Analyze customer behavior to identify fraudulent patterns and provide customer insight using tools.
• Observe the portfolio and respective fraud strategies to optimize risk and reward.
• Apply analytical techniques to break apart complex, evolving fraudulent activities and trends. Also

assess and measure impact of technology, product, and process changes.

• Assign projects as directed by the Investigators and Manager.

Assist in

• Assist in special projects and ad-hoc assignments, upon request.
• Assist in the preparation of interim and final reports and recommendations.
• Assist the retail / financial fraud department.

Collaborate with

• Collaborate and communicate effectively with cross functional teams to achieve objectives.
• Collaborate with Engineering and Product to build internal tools supporting the platform.
• Collaborate with Operational partners to communicate awareness of fraud trends and initiatives.

Communicate

• Communicate effectively and confidently and is comfortable engaging all complainants and govt

bodies.

Complete

• Complete daily reporting to identify and review potential fraudulent activity.
• Complete investigation to reach resolution when required.

Connect

• Connect with Govt officials, internal and external partners concerning sensitive and investigative

issues.

• Contact customers over calls to resolve their issues related to KYC, Bank/UPI linking or refund related

matters.