Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Premium Employer

Compare

3.4

based on 2k Reviews

57 ZS Jobs

Senior Platform Support Engineer

ZS Associates

3.4

based on 2k Reviews

2-5 years

₹ 10.5 - 18L/yr (AmbitionBox estimate)

Pune

1 vacancy

Senior Platform Support Engineer

posted 15d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Oracle Windows System Administration Management Consulting Financial Planning and Analysis WebLogic Administration

+ 2 more

Job Description

Our most valuable asset is our people .

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems the ones that comprise us as individuals, shape who we are and

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the

Job Description

ZS is looking for a Senior Platform Support Engineer to join our team in Pune . In this role youre a detective, a problem solver.

As a technical support professional, your mission is to solve each case quickly and easily and create amazing experiences for every customer. You consult and partner with our customers and our internal ZS employees to diagnose and resolve their complex questions and issues. You listen, ask questions and make customers technical issues yesterdays news.

You have strong analytical skills and the proven ability to research, analyze and determine the best course of action. You have excellent communications skills, including the ability to modify your style to obtain your customers trust and confidence. You have solid background knowledge regarding relevant operating systems and troubleshooting hardware and software issues. And you stand out from the pack if you have prior technical support experience in a customer care center environment.

The Platform Support team at ZS is a casual, collaborative, and a smart group .

What You ll Do :

Provide 2 nd line (L2/T2) support to the product.
Assist our clients and client teams in questions about the functionality and configuration of our SaaS applications
Develop documentation and the Technical Support Knowledge Base to reduce troubleshooting time and drive faster issue resolution
Develop process and procedures to increase issues resolution by Tier 1 Help Desk staff
Troubleshoot software related problems over the phone and remotely
Escalate issues to Operations and Development teams with reproducible test cases that replicate the problem
Identify the probable source of the problem, whether that is a software application component or a software or hardware problem within the IT infrastructure. Manage end user issue resolution through multiple internal and external

What You ll Bring:

ZS welcomes candidates with degrees in computer science, electrical engineering, mathematics or a related discipline. Additionally, we seek individuals with the following qualifications:

3 6.5 years of experience developing / supporting Microsoft .NET web-based applications and Windows servers
Bachelors Degree in IT, CS, EE, or related discipline with high academic achievement
Experience in troubleshooting various forms of software problems from the server to the client browser
Ability to work methodically and analytically in a quantitative problem-solving environment
Excellent verbal & written communication skills, preferably with international exposure, inspiring confidence while leading customers through the steps to resolve issues via phone and
Eagerness to contribute in a team-oriented environment
Working knowledge of Web applications.
Working knowledge of Databases like Microsoft SQL Server, PostgreSQL, Oracle, etc.
Working knowledge of Webservers like IIS, Weblogic etc.
Experience working with XML, JSON, Python, PowerShell a plus
Good knowledge on AWS platform, and related services like EMR, EC2, Cloudwatch, Lambda, etc.
Nice to have: Experience with Log Analysis tool like Splunk, DataDog
Nice to have: Experience with APM tool like OneRelic, Dynatrace.
Ready to work in rotational shifts as ZS provides 18x5 Support to the products.