Executive - Customer Support

Executive - Customer Support:

Role

• Handle all inbound and outbound calls in a timely manner.
• Follow communication scripts and use knowledge of the companys products and services to go off-script when necessary.
• Identify customer needs, understand issues, resolve complaints, and provide solutions.
• Maintain ownership of calls throughout the lifecycle of a callers request, including follow-ups with escalation team.
• Recommend improvements for systems and processes to boost organizational efficiency

Responsibilities

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the companys existing product, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Required skills and qualifications

• High school degree or equivalent
• Experience working in a call center or customer-support role
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively

Regards,

Connect us on 9227725324

Mark Mail us on veena@zotahealthcare.com