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Zostel

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4.0

based on 23 Reviews

1 Zostel Job

Zo Trips - Sales & Ops. Executive

ZOSTEL

4.0

based on 23 Reviews

0-2 years

Gurgaon / Gurugram

1 vacancy

Zo Trips - Sales & Ops. Executive

Zostel

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Customer Service Operations Operations Management Reservation Operational Support

+ 2 more

Job Description

NUTS AND BOLTS OF THE JOB:

Be responsible for managing trip bookings, sales inquiries, and operational support for curated travel experiences.
Handle customer inquiries via multiple channels, including phone, email, and online platforms, ensuring prompt and professional responses.
Coordinate with vendors, travel partners, and internal teams to execute smooth trip operations.
Assist in operational execution to ensure optimal customer satisfaction.
Ensure all bookings, payments, deposits, and prepayments are accurately processed and verified.
Monitor and manage trip allocations & availability while maintaining operational efficiency.
Follow up on cancellations, refunds, and rescheduling requests while optimizing seat utilization and revenue.
Develop and maintain long-term, commercially beneficial relationships with customers and travel partners.
Stay updated with travel industry trends, competitor offerings, and emerging customer preferences.
Be an integral part of the guest journey, ensuring exceptional experiences that align with the Zostel ethos.

WHAT S IN YOUR DNA:

Excellent communication, persuasion, and negotiation skills.
A strong commercial mindset with a focus on revenue and customer engagement.
Passion for travel, adventure, and customer service.
Ability to build effective relationships with customers, vendors, and internal teams effortlessly.
Highly organized, adaptable, and able to multitask in a fast-paced environment.
Willingness to work flexible hours as required by the nature of the travel industry.

YOUR ROCK STAR EXPERIENCE:

Previous experience in travel sales, operations, or reservations.
Hands-on experience in handling individual and group travel bookings.
Strong understanding of the domestic travel market, including popular destinations, transport, and accommodation trends.
Fluent in English & Hindi (additional regional language proficiency is a plus).

We need a Sales & Operations Executive for our Zo Trips team at Zostel. Youll handle sales, manage operations, and ensure seamless travel for Zostelers. Strong people skills, reservation management, and travel platform experience are key. A warm, frie

Employment Type: Full Time, Permanent

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