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1 RedTaxi Job
Executive - Vendor Operations
RedTaxi
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- To manage & resolve vendor requirements & queries
- Identify and escalate issues to supervisors
- Build sustainable relationships with vendors through open and interactive communication.
- Convince, convert and onboard the leads by providing necessary information about our services.
- To provide on time, service-related information to Vendors
- Document all call information according to standard operating procedures
- Ability to respond to vendor queries in a timely and qualitative manner
- Analyzing the process & suggest streamlining of processes as and when required
- Any degree
- 0-5 years of work experience in a relevant field / retail sales / e-commerce, etc
- Knowledge of customer-vendor relationship & practices
- Excellent typing skills
- Superior listening, verbal, and written communicaytion skills (Tamil and English)
- Ability to handle the stressful situation appropriately
- Lead Conversion & Convincing skills
- To manage and resolve customer requirements & queries.
- Identify and escalate issues to supervisors
- Build sustainable relationships of trust through open and interactive communication.
- To respond to high volume incoming calls from customers in a polite & gentle manner
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
- Able to resolve customer s queries in a timely and qualitative manner
- Any degree
- 0 - 5 years of work experience in a relevant field.
- Knowledge of customer service practices and principles
- Excellent typing skills
- Superior listening, verbal, and written communication skills (Tamil and English)
- Ability to handle the stressful situation appropriately
Employment Type: Full Time, Permanent
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