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1 RedTaxi Job
Executive - Vendor Operations
RedTaxi
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- To manage & resolve vendor requirements & queries
- Identify and escalate issues to supervisors
- Build sustainable relationships with vendors through open and interactive communication.
- Convince, convert and onboard the leads by providing necessary information about our services.
- To provide on time, service-related information to Vendors
- Document all call information according to standard operating procedures
- Ability to respond to vendor queries in a timely and qualitative manner
- Analyzing the process & suggest streamlining of processes as and when required
- Any degree
- 0-5 years of work experience in a relevant field / retail sales / e-commerce, etc
- Knowledge of customer-vendor relationship & practices
- Excellent typing skills
- Superior listening, verbal, and written communicaytion skills (Tamil and English)
- Ability to handle the stressful situation appropriately
- Lead Conversion & Convincing skills
- To manage and resolve customer requirements & queries.
- Identify and escalate issues to supervisors
- Build sustainable relationships of trust through open and interactive communication.
- To respond to high volume incoming calls from customers in a polite & gentle manner
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
- Able to resolve customer s queries in a timely and qualitative manner
- Any degree
- 0 - 5 years of work experience in a relevant field.
- Knowledge of customer service practices and principles
- Excellent typing skills
- Superior listening, verbal, and written communication skills (Tamil and English)
- Ability to handle the stressful situation appropriately
Employment Type: Full Time, Permanent
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What people at RedTaxi are saying
What RedTaxi employees are saying about work life
based on 16 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
RedTaxi Benefits
View more benefits
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