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Engaged Employer

Zensar Technologies

Compare

3.7

based on 2.4k Reviews

637 Zensar Technologies Jobs

Salesforce CPQ Support Specialist (L1/L2 & Enhancements)

Zensar Technologies Limited

3.7

based on 2.4k Reviews

5-10 years

Pune

Salesforce CPQ Support Specialist (L1/L2 & Enhancements)

Zensar Technologies

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce SFDC Zoho Javascript HTML Air Ticketing

+ 7 more

Job Description

Location:Hybrid (3 Days at Gainsight Hyderabad Office, 2 Days WFH)

Working Hours:3 PM to 11 PM IST

Role Overview

We are seeking a talented Salesforce CPQ Support Specialist to provide L1 and L2 support , manage enhancements, and contribute to ongoing projects. The role involves troubleshooting, maintaining workflows, and ensuring the seamless operation of Salesforce CPQ functionalities. The ideal candidate thrives in a hybrid work model and collaborates effectively with business teams through tools like Jira, Monday.com, and ManageEngine.

Key Responsibilities

Support and Issue Resolution :

Provide L1 and L2 support for Salesforce CPQ issues and queries.

Resolve tickets using ManageEngine (Zoho) while maintaining SLAs.

Address support requests through business channels such as email , Slack , and ad hoc communications.

Enhancements and Projects :

Collaborate with business stakeholders to identify and implement CPQ enhancements.

Track and manage enhancement tasks using Jira and Monday.com .

Ensure timely delivery of CPQ-related projects and improvements.

Hybrid Work Coordination :

Engage with cross-functional teams onsite (3 days at Gainsight Hyderabad office).

Work remotely (2 days) while ensuring consistent productivity and communication.

CPQ Configuration and Maintenance :

Maintain and update Salesforce CPQ configurations as needed.

Troubleshoot and resolve pricing, quoting, and configuration issues.

Process Optimization :

Identify recurring issues and propose long-term solutions.

Contribute to documentation and knowledge-sharing initiatives to enhance support efficiency.

Required Skills and Qualifications

Technical Expertise :

Hands-on experience with Salesforce CPQ (Configure, Price, Quote) .

Familiarity with ticketing systems like ManageEngine (Zoho) .

Proficiency in Salesforce administration, workflows, and troubleshooting.

Project Management Tools :

Knowledge of tools like Jira and Monday.com for task and project tracking.

Communication Skills :

Ability to effectively interact with business teams via multiple channels (email, Slack, etc.).

Strong verbal and written communication skills.

Work Style :

Ability to work in a hybrid model and manage onsite and remote work effectively.

Availability for 3 PM to 11 PM IST work timings.

Preferred Qualifications

Previous experience in a Salesforce CPQ support role.

Salesforce CPQ Certification or Salesforce Administrator Certification.

Knowledge of SaaS business models and CPQ best practices.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Support Specialist roles with real interview advice

What people at Zensar Technologies are saying

Support Specialist salary at Zensar Technologies

reported by 1 employee with 9 years exp.

₹6.1 L/yr - ₹7.8 L/yr

At par with the average Support Specialist Salary in India

View more details

What Zensar Technologies employees are saying about work life

based on 2.4k employees

76%

90%

74%

89%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Zensar Technologies Pune Office Location

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Pune (1)

Pune Office

Headquarter

Plot #4, MIDC, Off Nagar Road, Zensar Knowledge Park, Kharadi, Pune, Maharashtra Pune
411014