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Engaged Employer

Zensar Technologies

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3.7

based on 2.4k Reviews

534 Zensar Technologies Jobs

Workato Integration Support Specialist Role Overview

Zensar Technologies Limited

3.7

based on 2.4k Reviews

5-8 years

Pune

Workato Integration Support Specialist Role Overview

Zensar Technologies

posted 12d ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce SFDC Java Project Management Restaurant Javascript

+ 9 more

Job Description

Workato Integration Support Specialist Role Overview.

We are seeking a skilled and motivated Workato Integration Support Specialist to join our team. The ideal candidate will be responsible for providing L1 and L2 support , managing enhancements/projects , and ensuring seamless integrations through the Workato platform. This role involves close collaboration with cross-functional teams using tools like Salesforce, Jira, and Monday.com.

Key Responsibilities

Support and Maintenance :

Provide L1 and L2 support for Workato integration workflows.

Address and resolve tickets using ManageEngine (Zoho) .

Respond to support requests via email, ad-hoc Slack messages , and other business channels.

Enhancements and Projects :

Work with business teams to identify and implement integration enhancements.

Manage project workflows and updates using Jira and Monday.com .

Hybrid Work Coordination :

Collaborate with teams onsite for 3 days at Gainsight Hyderabad office.

Maintain productivity and communication while working 2 days remotely.

Salesforce Integration Management :

Support Salesforce integration processes during 3 PM to 11 PM IST work timings.

Troubleshoot and resolve Salesforce-related integration issues.

Continuous Improvement :

Analyze recurring issues and provide long-term solutions.

Ensure the stability and scalability of Workato workflows.

Required Skills and Qualifications

Technical Expertise :

Proficiency in Workato or similar integration platforms.

Hands-on experience with Salesforce integration and troubleshooting.

Knowledge of ticketing systems like ManageEngine (Zoho) .

Project Management :

Familiarity with tools like Jira and Monday.com for managing enhancements/projects.

Communication :

Strong interpersonal skills to interact with business teams through various channels (email, Slack, etc.).

Work Style :

Ability to thrive in a hybrid work environment, balancing onsite and remote work effectively.

Availability for the specified work timings (3 PM to 11 PM IST).

Preferred Qualifications

Prior experience in a similar role within a SaaS or integration-heavy environment.

Understanding of business process automation and workflows.

Certification in Workato, Salesforce, or related tools is a plus.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Support Specialist roles with real interview advice

What people at Zensar Technologies are saying

Support Specialist salary at Zensar Technologies

reported by 1 employee with 9 years exp.

₹6.1 L/yr - ₹7.8 L/yr

At par with the average Support Specialist Salary in India

View more details

What Zensar Technologies employees are saying about work life

based on 2.4k employees

76%

90%

74%

89%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Zensar Technologies Pune Office Location

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Pune (1)

Pune Office

Headquarter

Plot #4, MIDC, Off Nagar Road, Zensar Knowledge Park, Kharadi, Pune, Maharashtra Pune
411014