Network - Professional

Here is the About The Role :

Advanced professional role requiring extensive skill and proficiency – answers and responds to complex network

related questions and inquiries via telephone and electronic messaging systems utilizing established procedures.

Works independently with only administrative supervision on highly complex projects with extensive latitude for

independent judgment. Expected to mentor others on staff and is a role model for rest of team. Effectively

communicates with all levels of technical and non-technical personnel. Ability to provide communication on issues

or complex information to a wide audience based on knowledge. Participates in strategic planning and direction.

Develops, documents and implements standards, guidelines, direction and education on process/procedures for

staff. Assigned to highly visible, sensitive and critical systems. Requires an extensive knowledge of TCP/IP

networks including layer two and layer three switching, network based server load balancing, routing protocols,

and LAN/WAN technologies. Typically requires seven to ten years of experience performing hands on network

services infrastructure engineering, diagnosing and correcting network problems and network equipment

installation and configuration

General Duties & Responsibilities

Performs device configurations, internal operating system upgrades and software upgrades and deploys

network devices including routers, switches, load balancers and firewalls.

Follows documented network services processes and procedures – identifies gaps in processes or

documentation and suggests improvements.

Monitors, responds and provides resolution for all network problem and incident tickets.

Utilizing case management system (CMS), documents status updates and problem resolutions.

Performs customer service duties and responds to customer requests as defined by management.

Responds to customer requests as defined by management completing assignments in a timely manner

with an acceptable level of quality.

Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting

circuit equipment and all other network issues.

Prepares activity reports as requested by management.

Identifies opportunities to improve workflow and creates supporting documentation for review by peers and

management.

Maintains network services documentation related to work area.

Completes network change requests in accordance with service level agreements.

Maintains network lab and equipment inventory.

Other related duties assigned as needed.

Educational Requirements

Bachelor’s degree in technical discipline or related field or the equivalent combination of education, training, or

work experience.

General Knowledge, Skills & Abilities

Communicates ideas both verbally and in written form in a clear, concise and professional manner

Knowledge of network technologies, e.g., routers, switches, load balancers, firewalls, network and routing

protocols, DNS

Knowledge of basic IT technologies, e.g., operating systems, network devices, software development and

architecture

Requires knowledge of basic office tools

Ability to understand and apply technical concepts

Team skills, including the ability to establish and maintain effective working relationships