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Zensar Technologies
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
- Putting people first
- Client-centricity
- Collaboration
Level 1 -
Providing first level of support for customer on incidents and requests using basic technical and service knowledge
- Monitoring Incident and Service Request queues in the ITSM tool and their assignment to other team member within the defined SLAs
- Answer phone calls and create incidents and services requests in ITSM tool and own them or reassign them to team members and work on them in timely manner
- Assuming initial ownership for the coordination, investigation and documentation of incidents and service requests
- Identify and resolve incidents and service request using the relevant knowledge base articles, standard work documents and other technical resources
- Performing initial level of diagnosis incidents and service requests resolving them within the defined SLA
- Monitoring the environment/infrastructure and Interpreting errors at a basic level and assessing the risk of events and escalating appropriately to L3 Support.
- Ensuring proper documentation for all incidents and requests
- Following up on incidents and service requests to ensure customer satisfaction
- Monitoring issues until they are resolved
- Developing and maintaining an understanding of customer Service Level Agreements
- Should follow best practices for incident and service request management to ensure quality of service
- Ability to always provide end users with outstanding customer care and service.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives
- Adhere to all Policies Procedures
- Protect confidential and sensitive information and materials
- Collaborate with other team members to provide high quality support
- Ensure constant self-development using day to day work, training, and any other available tool
- Attend feedback sessions with Assessment Team
- Be available for work at the scheduled shift start time and be logged on to the attendance management system.
Technical Skills:
- Knowledge on Exchange, Office365
- Outlook troubleshooting and Mail flow Troubleshooting
- Teams and SharePoint knowledge (Add on)
- Troubleshooting knowledge on Windows and System related issues
Employment Type: Full Time, Permanent
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People are getting interviews at Zensar Technologies through
People are getting interviews through
(based on 159 Zensar Technologies interviews)
Job Portal
Campus Placement
Company Website
Referral
Recruitment Consultant
Walkin
41%
14%
10%
8%
6%
2%
19% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Zensar Technologies are saying
What Zensar Technologies employees are saying about work life
based on 2.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Zensar Technologies Benefits
Submitted by Company
Work From Home Team Outings Health Insurance Vacation & Paid Time Off Sabbatical
Submitted by Employees
View more benefits 
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